Country Inn & Suites by Radisson, Savannah Midtown, GA — Hotel in Savannah

Our family travels a lot due to travel soccer. We traveled 6 hours to get to Savannah & arrived at 10:30 p.m. to the hotel. Several of our team members booked rooms at the Country Inn & Suites on White Bluff Rd in Midtown Savannah, Ga for the weekend of Sept 27-29 2013. When we arrived, the downstairs looked fine, however it all changed as we made it upstairs to our room. Our room was 224. When we reached our room, the 1st thing we noticed was the paint chipping off the door. My husband knows how I am about hotels. The first thing out of his mouth was "I'm not impressed." When my husband says that, I know it's not good. We immediately placed our luggage on top of the bathroom counter & my children stayed in the bathroom so my husband and I could check the room. We found massive stains on the carpet (dark stains), something that had the consistency of vomit on the bed skirt, visible dark stains on the sheets, pillow cases, large brown stains on one mattress & the other mattress had a plastic zipped cover on it, which I thought was odd since the other one didn't have it on there. When I went to the other side of the mattress that had the cover, I picked up the pillows to glance at them before I tried to lift the mattress & unzip the cover, & found what looked like a flat round bug on the pillowcase. I thought it was dead, but that didn't matter because as soon as I saw that I alerted my husband & told him I was not staying. He went around me to get the kids & luggage out of the bathroom & that's when I saw the bug crawling into the inside of the pillowcase. It was alive! I made my husband go downstairs & speak to management immediately. As it was after 11:00 p.m. we were afraid we would not be able to book a room at another hotel at this point (looking back we should have checked out immediately & slept in our car.). My husband came back up, told me they gave us a "suite" so we moved up to room 307. Paint was chipped off of the door & it smelled. We went in & I don't know what this hotel calls a suite but it was horrible. It looked like a room at the Bates Motel. My children were crying because they were scared bugs would get us. The floor had huge bright red stains on them, the beds & pillows had stains & no "cover" on the mattresses in that room & the bathroom was gross. My husband & a friend of mine helped me check the pillows inside & out no bugs but major gross stains. We checked the curtains & it looked like either smeared chocolate/blood stains on the plastic curtain w/a few droplets on the other cotton part (which made me think that it was blood not chocolate). The room with beds was closed off by what looked like a food locker door. We pulled back the seat covers on the chairs in the room & the pull out couch. We checked w/flashlights no bugs this time but again nasty stains. The pull out couch mattress was still in its original wrapping so we decided to sleep on that. I hung up whatever bags we could on the shirt hangers so they wouldn't reach the floor or touch anything, & put the rest of the luggage on the bathroom counter. After this I got the "extra blanket" that you could use & noticed curly black hair stuck inside the case & inside the blanket. Gross!!! That means they don't clean! At this point I wanted to vomit (& leave it there because it's not like they would clean it up anyways). My kids were hungry from the drive so we went to the vending machine, got a bag of chips, 2 sodas & but we were too grossed out to eat/drink. My husband wouldn't let us sleep in the car (which is what I wanted to do) because we had soccer games & he thought we wouldn't get any sleep in a car. We kept waking up all night thinking something was crawling on us, having to turn lights on and re-check. The next morning we had to scram to get to the soccer field. We sure weren't eating breakfast or taking any snacks from that place. When we made it to the fields we explained our story to our teammates & they immediately helped us find another hotel & they cancelled their reservations for the Country Inn and...

We booked 2 rooms in April for 3 nights. What the hotel fails to mention is it is right next to Hunter Army Base (not minutes away) and planes take off and land at all hours, shaking the ground floor windows. This is something that we chose to overlook, but future travelers take note, this will be the least of your troubles.

The first night the hot water wasn't working in our rooms (along with w-fi) We told front desk the next day and were told it would be taken care of. That night the water was lukewarm (what you would bathe a fevered child in) and again we told front desk the next morning and were told not to worry it would be fixed that night. Not the case. Went to take a bath around midnight on our 3rd night and surprise, surprise, no hot water. My mother went to the front desk, yet again, and asked why it hadn't been fixed. The night desk clerk checked her water while we were in the room with him. He proceeded to tell me that it is the hotels's policy that they don't have hot water in the guest rooms so guests don't burn themselves!! Yes, you read correctly, they charge almost a hundred a night to adults and don't let us have hot water. I took him to my room, ran my water, which was slightly warmer (even that is an exaggeration) and asked why guests can't have hot water in their rooms, but there is a hot tub steps away. He hem hawed around and didn't have an answer for my questions but said the hotel tried to contact us all day. And how did they try to contact us? By ringing the hotel room. Who goes to Savannah to stay in their hotel all day? I asked why we weren't left a note or called on our cell phones, which we gave on our registration form? The clerk then proceeded to tell me my mother wanted boiling/scalding hot water, which was definitely not the case. I informed him if I knew we were paying $600 for 2 mediocre hotel rooms, at best, with no hot water we would've found other accommodations. I requested to see a manger the next day.

At check out we asked to speak to a manager but none was available. I have tried since the stay to have our money refunded. I booked through Orbitz and they weren't successful in getting someone to answer the phone the first few times they called and when they did make contact the hotel basically said, "Too bad." I tried calling the hotel myself to speak to a manager and was told they don't have managers! Next I called corporate headquarters (waste of time) and they informed me the hotel has passed all health inspections (whooppee!) and that we didn't complain about hot water before changing their story and saying we had. Corporate also said the faucets in the tub are different and you have to turn them a certain way to get hot water. I buried the faucet on the H and the C and no hot water either way. If they recently remodeled the bathrooms why didn't they make sure the faucets were installed properly? I was also told the manager checked us out. Doesn't that seem hinky? I asked to speak to a manager and was told there weren't any available and yet, they checked us out.

As of now I'm waiting for a call back from corporate (was told it would be 24-72 hrs before the would call back, it's been 5 days) where I'm sure nothing will be done. I know this is a long review, but please save your money for a place that isn't A:next to an airport, B: has hot water and C:cares about their customers.

If I could, this dump wouldn't receive 1 star. ...

To help the public!!! Here is my reply to barbar: Reply to Barbara.. there were not 7 people in my party there were four people and an infant, which Ashley knew about. There were two queen beds and sleeper sofa which accommodates my party so we were not against fire codes, so please stop lying. Sorry if Expedia didn't relay that but it's what I entered into the booking app Expedia. We were also not asked to leave, so please do not lie on this app just to mislead people. We left on our own decision and we had 2 kids and a baby making the noise you and talking about. We also heard a lot of noise from the hall and doors beside our room which tells me it's not how we were moving around the room but that it is a cheap property and poor construction which there are reviews here I've read that state the same. and checked out on our own accord. I have a check out receipt/email from Expedia as proof not a cancellation as you're trying to lie about. If I could give 0 starts I would. When I got in nobody was tending the front desk, they were in the back room on a phone call. Fine. I waited for a while nobody comes. I dial 0 on the phone for customers that says to dial 0 for help. Ashley finally comes out and answers the phone call that I dialed that is ringing for the front desk. I found it funny she answered what she thought was a customer calling before tending to the guest in front of her, she seemed annoyed it had been me calling and then in her most condescending tone starts to educate me and go into a long explanation of how she couldn't come to me right away because she was on the phone and it's JUST her working and this and that. I was annoyed at this point because why can't she just say "sorry for the wait how can I help?" I didn't think the whole training seminar on why she couldn't come right away and why I'm apparently out of line for dialing the help desk as the instructions said was necessary, so I asked "should I not have called that #" she then told me I was having an attitude and kept threatening to cancel my room. Only until I forced a somewhat apology out because I'm beside myself at her behavior, and some back and forth of my explaining I was just asking a question. She threatened to cancel my room even asking for my name so she could cancel it and when I asked why all she could say is because "you interrupted me". So I guess don't interrupt people in the middle of an unnecessary long winded excuse for their poor service? Then I asked her if it was policy and she just told me to give her my ID and I said why and she said to check me in. I paid and we went up to our room. I'm traveling with kids and my son took his first steps when we got to the (very nasty) room, but he is 1 and is clumsy so fell and not ten minutes in Ashely is calling and telling us to keep the noise down. Great memory of their kids first steps for a traveling family, that it was an inconvenience. I did also mention to her on the phone upon entering the room it smelled heavily of spilled beer and smoke and Ashley confirmed it's a non smoking room. Additionally, All the trash cans were full in the halls, and it overall had a very low-class vibe. I will be calling for a refund and speaking to manager Barbara during...