LongHorn Steakhouse — Restaurant in Savannah

Since I’m restricted to word count, you can find my complete review on Yelp. In summary: I was excited to dine and chat with my sisters (12 people) following church service on 1/15/2023. The hostess who seated us was pleasant. As we settled in our seats, the server came to us in a somber demeanor and slow movement…not welcoming at all. She took our drink and appetizer orders. After our orders were complete, she proceeded with taking our menu orders. When the appetizers arrived the hostess seemed slightly overwhelmed without us even asking her to do anything. A couple of drinks were mixed up or missing and we politely told her either the drink order was wrong or the drink was missing depending on the individual. We just observed her behavior and were somewhat perplexed. We carried on with our sisterly conversation and appetizers (those who’d ordered) while we patiently waited for the rest of our food. When our entrees arrived there seemed to be some confusion with them, and the hostess seemed to be slightly overwhelmed before approaching us. Four of us ordered the 10 oz salmon with different sides. The sides were incorrect/missing. The sizes of the salmon were not consistent with the ounces and cut for a couple of sisters. One person’s salmon was half the size of the others, all priced at $22. We communicated the concerns with our server. She walked away without any verbal response. The manager came shortly after to our table with a serious tone and facial expression. He seemed annoyed with us and that was our first encounter with him. We explained the concerns and he debated what we shared, ultimately saying nothing was wrong with the size in a snarky tone three times. I responded in a calm tone (because I was still in good spirits after service…as were my sisters) that we were not going to go back and forth about the food. He responded that he was not going to go back and forth with us either about the food, and stated he’d get the missing or correct sides (after I reminded him) and nothing else. By this time we were appalled by the unprofessional and unwelcoming behavior from the hostess and the manager. What restaurant did we walk into?! The hostess brought the correct sides for one person. I reminded her of my missing sides and she walks away with an annoyed attitude. She brings the side and instead of handing it to me or placing near me she stares at me awkwardly and places my food next to another person on the other side of the table two people away. I tried to get her attention and called her name and she kept walking with teary eyes as if she didn’t hear me. (At this point we really had no clue why the service was bad and negative attitudes were present from the start.) It was rather troubling and their actions negatively reflected the restaurant and brand! I was embarrassed for them. [Note: I did not have this experience at the location in Pooler. However, one of my sisters told us during conversation that she and another person dined there the night before and the manager ignored the complaint of another customer and never came to address her. Instead another person stopped to help her towards the end of her service.] Had we known this, we would not have eaten at this location. Needless to say, I paid for one of my sisters meal as I offered to do so before we got there. I didn’t eat any of my food because of the unacceptable service and communicated to the hostess I wasn’t going to pay for it. I asked her to remove it from my bill. She proceeded to get my plate and before she took it completely, I gave my salmon to the sister who had far less than what I had. I placed her baby salmon on my plate and handed it to...

Went here with family to celebrate my daughter's 10th bday. There was originally supposed to be 7 of us. We come every year for her bday in July, mine in June and my sons in Nov plus random visits during the year. We have never really had an issue until last week (August 2nd). My mom arrived 20mins ahead of us and they told her they couldn't seat until everyone was present. The other 5 of us arrived at 4:05 pm. Everyone was there except 1 person so my mom told the hostess there were only going to be 6 of us. She said okay and then had us continue waiting. Around 4:45pm, we were restless, when questioned she informed us that someone was late to work and was supposed to be there at 430. There was someone else coming in at 5. She didnt have anyone to wait on us since it was 6 of us. We stated that she never told us that. She got smart and stated that she mentioned it but she had not. However, we watched several parties of 5 come in and were seated. The hostess, and several other workers stood in the dining area having personal conversations. There was 6 of us. Surely if they can take a group of 5's order- what is one more. It was after 5pm (apx 5:15pm), we were still waiting. The rain slacked up and my godmother got upset and left. By this time, my mom got up and went and spoke with the manager who apologized and said she would get us seated. We saw the hostess go over and interrupt to say our table was ready.

The waitress came over (receipt says Thamar J). We told her we were ready to order everything and what we experienced. She apologized and we told her we saw her when she arrived so knew it was not her fault. She provided great service during the visit. The food was good for the most part and cane out quickly. My mom and I both ordered steaks with onions and mushrooms. They were very salty but I tolerated mine. The mushrooms and onions were very mushy. My mom had to send her food back and said her asparagus was mushy as well. Thamar had them remake it for her and removed the onions and mushrooms as she stated they already come mixed like that. No one else mentioned any complaints about their food.

Other than the horrible service in the beginning, we enjoyed the visit. I told my daughter we probably wont be returning for our traditional bday dinners with the entire family (7-8) so she would need to find a new favorite restaurant. However, we will still visit the restaurant as it is one of our favorites (Brussel...

My recent visit to LongHorn Steakhouse was deeply upsetting and unacceptable. I came to have dinner with my family before they traveled back home, as I had just relocated to Savannah for a new job. While dining, I began to breastfeed my sleepy one-year-old son—something that is completely legal and protected under Georgia law.

A male employee named Jonathan, who appeared to be part of the management team (although he didn’t clarify his exact title), approached me and suggested I "cover up." When I declined, he said my breastfeeding was “disgusting” and “unsanitary,” claiming it could offend other guests. His delivery was not only inappropriate but offensive and shaming.

Even if a guest made a complaint (which was never clearly confirmed), Jonathan’s response was unprofessional, insensitive, and lacking in basic customer service skills. If he was uncomfortable addressing the situation himself, he should have deferred to the managing partner, Laurel, instead of making me feel like a problem for simply feeding my child.

Laurel later apologized and offered a closed, isolated section of the restaurant for me to breastfeed—but by that point, I was cold, embarrassed, separated from my family, and no longer had an appetite. I ultimately left with my food packed up—feeling disrespected and dismissed.

Breastfeeding is not shameful, and mothers should never be isolated or mistreated for caring for their children. Jonathan and your staff clearly need further training on Georgia breastfeeding laws and how to handle these situations with dignity and respect. This was a disappointing and discriminatory experience I...