Ashley Store — Local services in Savannah

My husband and I moved to this area and went to many furniture stores through the region to furnish every room in our new home from scratch. It was an exciting endeavor, and at times intimidating. After 3 months of piecing rooms together, we went at Ashley HomeStore Savannah. We weren’t ever opposed to this store, but it was not on our list as we had seen a bad review so it had adversely ( and wrongly) affected our opinion. When we entered the store however, were greeted immediately with happy upbeat staff, yet not pressured by anyone. We felt the presence of help but never felt we were being leaned on as we had been at other places we had been. We ended up buying 2 bedroom sets and two mattresses that day. Throughout that afternoon, we did receive excellent service from everyone. What was noteworthy, moreover, was that the the attention we received was consistent throughout every level of purchase and still remains. The manager came out that first day and introduced himself. He welcomed us to the area as we explained about our move from Florida. He made sure we were happy with our purchases and even had the kindness and patience to look at photos of our new house (So self indulgent of us, but giddy about our new home , he responded in a lovely complimentary way.) The salesperson was thorough and the staff at the purchase desk were extremely friendly as well. Each interaction was very impressive. Our delivery came as promised. The communication about the date was better than any of the other companies we had purchased furniture from in the prior months. The delivery team was stellar, extremely careful, very professional and as charming as anyone who has come into our home. When we had a problem a month later with a bedside stand (which was our mistake, a series of scratches done by a workman) we came back to the store 2 months later to ask what we could do to repair it. We were met by the same manager who remembered our purchase, remembered us, and immediately went to his desk to inquire how to advise us. He informed us that we had gotten a protection care package ( of which we had forgotten) and walked us through the steps to receive assistance in either repairing or replacing the furniture we had actually damaged ourselves. He handed us his card and told us to contact him if we needed further help in resolving the matter. We had ordered another piece from the store in the interim, an accent console, which we were informed 2 months after our purchase was discontinued. We were disappointed, and actually, disgruntled by the news. We had never considered this happening although the piece was significantly marked down so it was clearly at the end of its life there on their floor. The manager, again, greeted us with a welcome smile when we went to visit the store after receiving this notification, basically to complain. He immediately invited us into his office, listened patiently , and made inquiries as soon as we spoke of our dissatisfaction. He reached out to other stores to seek resolution. We left feeling very positive. This manager had now met with us on 3 separate occasions to give us assistance. We had ironically made larger purchases at other companies and were barely recognized nor remembered in follow up calls and visits to them. The contrast of the level of personalized service was compelling. We got a call from him first thing the following morning after our visit letting us know he did track down the discontinue console piece and it would be on the next delivery truck. Even if he hadn’t found it, we wanted to share that this store, this team, this manager really do their best on every level to resolve all issues and give personalized professional service to their customers. Our only regret in the last several months of moving was not coming to Ashely HomeStore first to do our new home decorating. The furniture is beautiful, is of high quality, is of good value, and the people who make up the staff are...

August 8, 2021 we went in and met a saleswoman named Brittany. We told her our priority was something in stock that would arrive quickly as we had just moved and needed to unpack. She helped us pick out a dining room set and then the next day a beautiful entertainment center with electric fireplace. We settled for 6-8 weeks for delivery and spent over $4,000. Brittany assured us she would stay in touch and if there were any changes she would let us know. You can guess, we never again heard from Brittany. However we did get to know the store managers and the GM, Sam, Tony, and Jay from the countless times we went back in to the store in October and November. We literally went in because they don't answer the phone at the store anymore, it goes to a national customer help center - so this is obviously a corporate decision to take people's money and not deliver a product. The management team was all courteous, if ineffective, as they were in an impossible position of selling furniture that doesn't exist. We did get a floor model of the dining room table (something they said they would never do until I told them to give me my $4,000 back). Then the side table went on back order "all of a sudden" and the entertainment center that originally was due in early October was pushed back until December and they refused to give us the floor model for that saying "we can't do that or we would have no furniture to sell" - we laughed. They told us it's the supply chain. They told us everyone is having this problem. They told us don't cancel until you find something else and know it will come or you will come back and it will take even longer. Well it is now the end of November and the very day they finally processed my refund my new entertainment center and side table were delivered from a different store. I am still waiting for the $400 discount they said they would give me for "my patience" and taking the floor model of the dining room table. It's been a week and I am not holding my breath, but I will edit this if it actually comes through. As promised I am updating - the $400 was put on my card after my review was...

Ashley's Furniture in Savannah isn't your grandma's dusty antique shop (bless her heart). It's more like a choose-your-own-adventure novel for your living room, with enough twists and turns (read: endless rows of furniture) to leave you both exhilarated and slightly disoriented. But fear not, intrepid explorer! Unlike getting lost in a corn maze with your hangry toddler, wandering Ashley's is a delightful experience.

Forget the beige purgatory of its competitor down the street (no names, but let's just say their selection evokes hospital waiting rooms more than cozy homes). Ashley's bursts with color and personality. Picture jewel-toned armchairs that'd make a peacock jealous, rustic tables whispering secrets of Lowcountry sunsets, and modern accents that wouldn't be out of place in a swanky Savannah cocktail bar. It's like a kaleidoscope of home décor exploded in the best way possible.

And the staff? They're the friendly faces guiding you through this wonderland, not pushy salespeople trying to shove overstuffed ottomans down your throat. They're like Obi-Wan Kenobis of furniture, offering sage advice and witty repartee. One even likened a particularly fluffy sectional to a "cloud you could sink into," a sales pitch that had me saying "sold!" faster than you can say "marshmallow fluff."

Now, let's talk price. Ashley's might not be the bargain bin of the furniture world, but they have good deals and let's be honest, would you rather have a hand-me-down from your great-aunt Mildred or a piece that reflects your unique style? Because let's face it, your home deserves better than beige (and probably better than great-aunt Mildred's questionable taste).

So, if you're looking for furniture that's as comfy as a hammock under a live oak and as unique as a Savannah ghost story, Ashley's is your haven. Just remember, pack your sense of adventure (and maybe a snack, those furniture mazes can be long) and prepare to be wowed. After all, who knows, you might just find the perfect sofa to become the star of your very own home movie (minus the Scarlett O'Hara...