Jared Jewelers — Local services in Savannah

The employees are nice enough and seem eager to please, but I wish I would have found what I was looking for elsewhere. It started when my husband and I picked out his wedding band and were told it would need to be ordered. In the meantime, they said, they would size the one in the store and he could wear it. We were informed sizing it would leave a visible line based on style, so it would be exchanged when the new one came in, which wouldn't be until after the wedding. Getting home, we didn't see the visible line they said would be there, and after wearing it for our wedding and honeymoon, my husband decided he wanted to keep the original. It was now sentimental and he was clear that he didn't want another, which ultimately worked out because they had not placed an order for the new one as promised. A few weeks later, we go in to have his ring cleaned, and this is where things went sour. The ring we bought was a flat/matte "rugged" looking metal, which is what my husband loved about it. When they cleaned it, they polished the finish off, and we got it back a shiny metal. It now was not the same ring anymore. The jeweler tried to fix it by refinishing it, but ultimately just screwed it up more. We were so upset, and the explanation we were given is that they had hired a new jeweler who didn't speak good English. They finally offered to order a new one in his size, so we agreed and went home. A few days later they called us and we went back in to the store and they showed us the new ring, but then informed us it had not been ordered in his size. What in the world. So we had to leave again. Shopping here was such a stressful experience. I paid off the ring immediately, closed out the card I'd applied for, and am washing my hands with...

Overall, I am happy with my rings, but it was the process my fiancé/husband and I had to go through to get what we wanted/asked for.

He picked out the ring with the help of staff, but I also gave him pictures, and told him the color of stones I wanted.

He always bragged about the customer service and how helpful they were. All in all it was the unsatisfactory product we got; after he invested a couple grand.

I was highly disappointed after getting my ring, and it wasn’t the right color, and even worse stones were falling out left and right.

I was livid!!! How can a person pay so much for a ring, and its falling apart.

I showed no one my ring. I should have taken a picture of the missing stones, but I was so embarrassed. My ring stayed in the box until my fiancé, at the time, could go have it repaired. Mind you, the stones falling out happed in a matter of hours, not days. We gave it to them multiple times to fix, and stones kept falling out of my ring and wedding band. (Mind you we were living in another state that did not have a Jared, so we had to travel back and forth)

I would not trust this Jared to take care of your jewelry that will mean the most to you.

(The picture is of the rings when we first got them..the wedding band was suppose to be aquamarine not amethyst. The second picture is the final product. They asked if we wanted them to bind my rings, and I quickly declined)

Customer service was still okay through all the errors. The low rating comes from the frustration of them getting it wrong, the stones falling out, the traveling and the money we were required to pay to ‘fix’...

This rating is mostly for the jewelers, but also partially the sales crew. To make a long story short, we got my wife’s engagement and wedding rings soldered together. The first time they soldered them together uneven, so the rings were 2 different sizes. We brought it back and instead of fixing it, they resized both rings, which we did not ask for, and they were still 2 different sizes. Brought it back a third time and the sales lady argued with me that they were the same size, even though they were very clearly not. I was offered either a refund or a fix, so I chose the refund because I couldn’t trust them to actually do it right the third time. The bald man kept getting mad at her for dealing with us because “they didn’t have time for that today”. I believe the original salesman we dealt with was John. Younger, upbeat guy. He was great. As for the tall bald man with glasses, and the slender older woman, they were awful. I will never bring jewelry to Jared to be worked on again, it was honestly pitiful how bad the work was. And if I shop there again, it will be at a...