Justine Inn Savannah — Hotel in Savannah

I'm a little sad to write this, but being a world traveler; I want to inform guests of our experience in that maybe some things can be helped. This was our second time at Justine Inn. Our first time here was exceptional. We were greeted warmly, in true southern hospitality spirit, with a personalized charcuterie appetizer, a welcoming drink - a friendly atmosphere. The rooms had peach cookies (packaged) on the bed and treats for our pup. We felt so special and it was the main reason for our second booking. But this time; things were very different. The home was missing something. It felt empty, and unwelcoming. When we arrived we were given a drink but it was abrupt. No welcome back/acknowledgment was given and that seems very easy to accomplish. Instead we were abruptly asked when we wanted breakfast - not where would you like to eat - inside or out; no guidance for where our pup was welcomed. And what really struck us is that this location puts on the website specifically that they are dog friendly. But - no treats were given (Brownie, our pup was in our arms and it's not like she missed it). No treats in the room, no little water bowl or anything to embellish that this is something they offer. Again, unlike last time. The woman who 'welcomed' us (and that is a generous word), seemed rush, said she needed to leave, seemed uninterested in her guests. Like I said, last time we were greeted so warmly it was locked in right then and there we were coming back. The dining area used to have treats out all the time and this time there was nothing but two bottles of water and some scattered leftover Easter candy. For an historic home of grandeur, this seemed very tacky. An afterthought. The fan in our room was obnoxiously unbalanced and loud throughout the night. I was celebrating my birthday and that was in the comments I believe when I booked it. My husband mentioned something to the host/manager - whoever she was - and she just said "happy birthday". What's the point in asking if you're celebrating something if even a simple hand-written note can't be provided. There are so many little things this property did which made the guests feels so special and I'm unsure why they were changed. The host said she had only been there for six months and I would like the owners to know that she does need some 'southern hospitality' training. We asked to eat outside in the morning with our pup and it just seemed like a huge inconvenience for her. Again, don't market yourselves as dog-friendly when you're not making an effort to welcome the dog for heavens sakes. Instead we were adorned with conversation from her about guests she didn't like, and how we shouldn't use a bathtub in a hotel, and how we shouldn't use robes and that's why they don't provide them. (We didn't ask, mind you). The whole experience was odd, and we felt uncared for. There is nothing special about this place any longer. We will look elsewhere. If you are not travelling with a dog, I highly recommend the Eliza Thompson House where their staff is exceptional, and they tidy to the most intricate things to make you feel special. The only good thing I can say is the street is lovely and it's a good location for walking to everything; but most places you stay in Savannah are walkable. Hopefully, this location can get their hospitality...

After walking through and seeing my room, decided not to stay. There are about 20+ steps leading from the street to the front door, 20+ steps in the back where there is 2 parking spots (on a 1st come 1st service situation), then once inside, there is yet another set of narrow steps that curve left towards the top floor. Very limited parking in front on the one-way street.|Once in my room, found out there's no ceiling fan and the thermostat in the hall controls both bedrooms upstairs. Therefore, if you like it cool & the other guests need it hot, there's a problem. The bathroom tub is probably from when the house was built, so it's pretty cool, but it's also so old I wouldn't sit in it to bathe. Kind of gross. |The house is beautifully furnished and well maintained. They don't mention not having an elevator to carry all your bags in, which for someone with health issues was a problem. The food looked amazing in all of the pictures, however; what they don't tell you is there's only spots for 4 people to have breakfast made for them, so if you don't reserve your spot early, you don't get food. There are 2 guest rooms upstairs, plus an apartment type area underneath the main floor, so book early! No coffee makers in the rooms, so you have to go downstairs and ask someone to get you a cup of coffee.|If you prefer easy parking, elevators, someone to place your luggage on a cart to bring to your room, valet parking, vending machines or lobby pantries with food-snacks-drinks, room service, in-house restaurant, control over the heating/cooling, access to food/snacks 24/7 or a full bar, I suggest you find one of the many hotels in the area. |But after being inside & attempting to carry luggage up 2 flights of stairs, hearing about the shared thermostat and no in-house food options without a reservation (if the 4 spots weren't already taken), I went back downstairs with what I'd already carried in & canceled my week long stay. My debit card had already been ran since my arrival for $1100.00, and a $315.00 deposit made at booking. The young lady made a call to a Tony who said to refund my money. She then called a manager to ask how to do that, & I was told a check would have to be sent within a week or two to my home. It never arrived. Made several phone calls leaving messages, sent several emails. No response. |Being 12 hours from home with my 17 y/o daughter and nowhere to stay, I luckily stumbled upon an image of a nearby hotel called the Hyatt Regency-Riverfront which had availability & every amenity you could imagine. Cost $1000 more for the week, and I'm out $1500 for The Justine Inn, but so worth it-I'll never stay anywhere else in Savannah GA & neither will any of my...

After walking through and seeing my room, decided not to stay. There are about 20+ steps leading from the street to the front door, 20+ steps in the back where there is 2 parking spots (on a 1st come 1st service situation), then once inside, there is yet another set of narrow steps that curve left towards the top floor. Very limited parking in front on the one-way street.|Once in my room, found out there's no ceiling fan and the thermostat in the hall controls both bedrooms upstairs. Therefore, if you like it cool & the other guests need it hot, there's a problem. The bathroom tub is probably from when the house was built, so it's pretty cool, but it's also so old I wouldn't sit in it to bathe. Kind of gross. |The house is beautifully furnished and well maintained. They don't mention not having an elevator to carry all your bags in, which for someone with health issues was a problem. The food looked amazing in all of the pictures, however; what they don't tell you is there's only spots for 4 people to have breakfast made for them, so if you don't reserve your spot early, you don't get food. There are 2 guest rooms upstairs, plus an apartment type area underneath the main floor, so book early! No coffee makers in the rooms, so you have to go downstairs and ask someone to get you a cup of coffee.|If you prefer easy parking, elevators, someone to place your luggage on a cart to bring to your room, valet parking, vending machines or lobby pantries with food-snacks-drinks, room service, in-house restaurant, control over the heating/cooling, access to food/snacks 24/7 or a full bar, I suggest you find one of the many hotels in the area. |But after being inside & attempting to carry luggage up 2 flights of stairs, hearing about the shared thermostat and no in-house food options without a reservation (if the 4 spots weren't already taken), I went back downstairs with what I'd already carried in & canceled my week long stay. My debit card had already been ran since my arrival for $1100.00, and a $315.00 deposit made at booking. The young lady made a call to a Tony who said to refund my money. She then called a manager to ask how to do that, & I was told a check would have to be sent within a week or two to my home. It never arrived. Made several phone calls leaving messages, sent several emails. No response. |Being 12 hours from home with my 17 y/o daughter and nowhere to stay, I luckily stumbled upon an image of a nearby hotel called the Hyatt Regency-Riverfront which had availability & every amenity you could imagine. Cost $1000 more for the week, and I'm out $1500 for The Justine Inn, but so worth it-I'll never stay anywhere else in Savannah GA & neither will any of my...