Waters View Inn — Hotel in South Haven

This review is about a trip we took from 10/17 to 10/20.||We left Water’s View Inn the next morning.||Here is what happened.||||PROS:||1. Outstanding view/location||2. The mattress||3. The pastry shop across the street||||CONS:||1. The building is set up as 16 individual Air B&Bs so they don’t have to have anyone at the desk. There is no “Inn” experience to be had for us and you and your family.||We tried to find someone to assist three times. We also texted. You get your code and you let yourself in and fend for yourselves.||2. No breakfast (to speak of) you and the other guests hover and pick over a couple of coffee cakes and fruit.||3. The entrance way to our Air B&B was in disrepair (PICTURE).||The front door and the bathroom door due to age were very hard to close. We had to use our weight to secure ourselves into the room. The front door DID NOT have blinds, shades or the like. Anyone could look in on you and your family as you try to rest safely.||4. The temperature we changed (by remote) before we went to bed, it was very cold, woke up the next morning to an even colder room. Finally got a hold of staff (text) and they said “the remotes don’t work I have the controls here in my living room”. (PICTURED)||5. The bathroom was uninhabitable. ¼ of the bathroom (PICTURED) is I don’t know what…but the moldy mirror is what you stare into as you are on the toilet. By now, you can guess the ply of the toilet paper. You also have to flush twice each time as this business was able to save money, deciding not to switch over the pluming and has kept the entire 16 units under a lone septic tank. Contained within is a shower (barely usable), another shower at the back which has been blocked off, no showerhead, the drain nailed shut. There is red tape (again, PICTURED) over a mysterious light switch.||6. The “Employee Area” that you are not supposed to enter but which shares a wall of this room which had a cut-out chunk of the wall which served as an unneeded night light at all hours. (PICTURE) The crusty white part at the top is where the bright light would seep into this unit.||||PROMISES and KNOWN UNTRUTHS:||1. Promised: The Jacuzzi tub. THERE WAS NONE. This claim as a lie. The only tub in the bathroom is the one (PICTURED).||2. Promised: The Private Deck. THERE WAS NONE. This claim is a lie. The one that was promised was the one (PICTURED) with the table setting...it's FAKE. THAT was never attached to our room. Never saw it. The deck we DID have had a nice view…BUT there were no partitions. At night we had someone cup their hands and watch us in bed. The same thing happened as we were trying to escape the next morning. My deck was EVERYONE’S deck. It would have cost this Air B&B less than $1K to put up simple wood partitions. But they didn’t. The money must have gone toward the imaginary Jacuzzi tub. How would you feel?||3. Promised: Individual Heating and Cooling Controls. THERE WAS NONE. This claim is a lie. See above what we were told about our cold unit. If freezing, you have to hope you contact someone. In the meantime??||||A very old house that hasn’t seen love in many decades. The current owners, in evidence, have provided new paint here and there and flimsy wood stairs. I was told “please be patient as we work on this “amazing historic home, etc, etc.” How about this. Don’t open until you can provide your customers a safe place to stay. Our charge was $500 per night (including taxes, pet fee, etc., etc., etc.) per night. This business has yet to refund to us $1000.||||I’m SURE the response will be something sad like “if we would have known…if you would have called”. WE DID. ||NO ONE WAS THERE. Your business knows what it’s providing and what it isn’t. All of us travelers deserve better.||||This was our first and last trip...

This review is about a trip we took from 10/17 to 10/20. We left Water’s View Inn the next morning. Here is what happened.

PROS: Outstanding view/location The mattress The pastry shop across the street

CONS: The building is set up as 16 individual Air B&Bs so they don’t have to have anyone at the desk. There is no “Inn” experience to be had for us and you and your family. We tried to find someone to assist three times. We also texted. You get your code and you let yourself in and fend for yourselves. No breakfast (to speak of) you and the other guests hover and pick over a couple of coffee cakes and fruit. The entrance way to our Air B&B was in disrepair (PICTURE). The front door and the bathroom door due to age were very hard to close. We had to use our weight to secure ourselves into the room. The front door DID NOT have blinds, shades or the like. Anyone could look in on you and your family as you try to rest safely. The temperature we changed (by remote) before we went to bed, it was very cold, woke up the next morning to an even colder room. Finally got a hold of staff (text) and they said “the remotes don’t work I have the controls here in my living room”. (PICTURED) The bathroom was uninhabitable. ¼ of the bathroom (PICTURED) is I don’t know what…but the moldy mirror is what you stare into as you are on the toilet. By now, you can guess the ply of the toilet paper. You also have to flush twice each time as this business was able to save money, deciding not to switch over the pluming and has kept the entire 16 units under a lone septic tank. Contained within is a shower (barely usable), another shower at the back which has been blocked off, no showerhead, the drain nailed shut. There is red tape (again, PICTURED) over a mysterious light switch. The “Employee Area” that you are not supposed to enter but which shares a wall of this room which had a cut-out chunk of the wall which served as an unneeded night light at all hours. (PICTURE) The crusty white part at the top is where the bright light would seep into this unit.

PROMISES and KNOWN UNTRUTHS: Promised: The Jacuzzi tub. THERE WAS NONE. This claim as a lie. The only tub in the bathroom is the one (PICTURED). Promised: The Private Deck. THERE WAS NONE. This claim is a lie. The one that was promised was the one (PICTURED) with the table setting...it's FAKE. THAT was never attached to our room. Never saw it. The deck we DID have had a nice view…BUT there were no partitions. At night we had someone cup their hands and watch us in bed. The same thing happened as we were trying to escape the next morning. My deck was EVERYONE’S deck. It would have cost this Air B&B less than $1K to put up simple wood partitions. But they didn’t. The money must have gone toward the imaginary Jacuzzi tub. How would you feel? Promised: Individual Heating and Cooling Controls. THERE WAS NONE. This claim is a lie. See above what we were told about our cold unit. If freezing, you have to hope you contact someone. In the meantime??

A very old house that hasn’t seen love in many decades. The current owners, in evidence, have provided new paint here and there and flimsy wood stairs. I was told “please be patient as we work on this “amazing historic home, etc, etc.” How about this. Don’t open until you can provide your customers a safe place to stay. Our charge was $500 per night (including taxes, pet fee, etc., etc., etc.) per night. This business has yet to refund to us $1000.

I’m SURE the response will be something sad like “if we would have known…if you would have called”. WE DID. NO ONE WAS THERE. Your business knows what it’s providing and what it isn’t. All of us travelers deserve better.

This was our first and last trip...

We only stayed 1 night and that is because we were too tired to drive back home that night. When you arrive don’t expect a desk clerk, but you can call them and they will come. We were not told that we would be on the 3rd floor which would be fine if the stairwell was air conditioned and not so steep and too much for our 13 yr old little dogs. I was told that we were in a king suite 😳. Not! And was promised an ocean view. Joke! If you looked you could find a sliver of water. I guess that’s a view to some people but so so misleading. There is no place to unpack at all. Just spread your stuff in the floor. There is a tiny little sink in the corner for the 2 of you to share to clean up. Oh, don’t expect a coffee maker which there would have been no place to sit it. But no worries, they fix coffee down those 3 flights of stairs at 8 am ish. So early risers bring a thermos! Our room was booked by an owner, but he never once asked if we could negotiate those stairs. We are both in our 70’s and in good shape but after a few trips, dogs have to be taken out, it is too much. He made it sound like I was getting this wonderful room with a balcony too! There was NO BALCONY EITHER! We had paid for the next night and we were gone by 10:30 the morning. I sent and email asking if they would refund at least part of the unused night. They have yet to even respond and if they do I will post a second review to reflect that contact. $800 later I have never been so disappointed. It was our first trip in 2 years. My daughter has breast cancer and I didn’t want to be away while she battled ( she’s going to be ok). So we were so excited to be away. We are retired so you know we’re not rich on social security. If you are thinking about going there, remember the picture of the sliding glass doors on a private deck, is not going to be your room. 😢 it was a...