Fairfield by Marriott Inn & Suites Titusville Kennedy Space Center — Hotel in Titusville

My fiancé and I stayed here for a week, Jan 18 through 25, while we were visiting his parents in 2025. The room was ok for the most part and the location was great since we were only 15 minutes from his parents' RV park.

THE BAD: Unfortunately, I noticed some toothpaste on the bathroom wall while I was brushing my teeth the first night, so I cleaned that up. I figured, since it was behind the bathroom door, maybe the cleaners had just missed it. We quickly started running into other issues though. The toilet in our room didn't have enough pressure to flush, so we had to get a plunger from the front desk the next day just so we could flush the toilet. We did mention it to them, but they didn't fix it, or even bother to look at it, for the entirety of our week-long stay. We asked them for a full cleaning of the room on Tuesday on our way out the door. When we returned that night, we found they hadn't even been in our room. We called the front desk and the gentleman was nice enough, but voiced some frustration that he didn't know why "they keep doing this". He said that he made a note for them to do a full cleaning the next day and brought some fresh towels up to our room. The next morning, we left for a short time to grab a few things at the nearby Walmart. When we came back, less than an hour later to drop things off before heading back out again, I discovered that they'd been in the room and we had fresh towels. I thought it was great, but something seemed off. When I checked the bed, it was apparent that they hadn't done the full cleaning. In fact, they had simply made the bed, but hadn't changed the sheets and I noticed they hadn't vacuumed either. I can make my own bed and we could've asked for additional towels if that's all we needed. They did take the plunger, which we had to get back again because they hadn't done anything to fix the toilet. I stopped by the front desk to ask them, again, and then headed out. We left for the day and came back to a clean room with clean sheets and towels. It was a bit alarming that my toothbrush was still soaking wet that evening when we returned to the room, but my fiancé's toothbrush was completely dry even though he hadn't even left his on the bathroom vanity. I obviously can't say for sure that anyone did anything to my toothbrush, or if it was just some weird environmental quirk, but I didn't feel comfortable using it again, so I threw it out. The elevators were having issues during our stay as well, but it didn't really affect us since we used the stairs.

THE GOOD: The entire breakfast staff was quite friendly and attentive, the food was actually pretty good, there seemed to be a reasonable selection, and the hours worked for us. The exercise room wasn't busy at all when I was in there and the equipment was sufficient for my needs. Walmart and Target are both close enough in case you need to grab something quickly... like a new toothbrush. The hotel was quiet and we slept well. The mini-fridge kept our water and snacks cold and the microwave worked just fine. The first night that they elevators weren't functioning correctly, they were thoughtful enough to leave fresh cookies at the front desk for guests. Check out was easy and, even though we had to leave before breakfast was served on the 25th, they had some of the food out and we were able to grab a couple of things to go on our way...

As someone who travels regionally for work on a weekly basis, I typically wait to book a hotel until I’m winding down my day and know where I’ll be starting again the next morning. I almost always choose Marriott first, with Hilton brands as my second option. That said, I booked the Fairfield Inn Titusville Kennedy Space Center simply based on location—it was close to where I needed to be the next day and part of a hotel brand I’ve long trusted.

When I pulled into the property, I noticed it was situated right off the highway among several other roadside options like Days Inn and other economy-tier stops. I was tired, but it was a Fairfield, and I expected it would meet my basic needs: a clean place to finish up work, hop on a conference call, and get a good night’s rest.

Unfortunately, my experience was far from what I’ve come to expect from Marriott.

Like I always do, I pulled back the sheets to check the cleanliness of the bed—something I’ve done habitually for years—and this time, I wasn’t so lucky. When I lifted the fitted sheet, I found bugs. Horrified, I packed up immediately and called Bonvoy support, explaining the situation and requesting a refund. I also made it clear I didn’t want to be double billed as I was leaving the hotel due to unsanitary conditions.

Disappointingly, the Bonvoy representative apologized but informed me there was “nothing she could do” and that I had to handle it locally with the hotel. For someone who has been loyal to Marriott for years and is supposed to be a “valued” Bonvoy member, that response was incredibly disheartening. It felt like my loyalty didn’t matter once an issue arose. It’s easy to offer service when things go right, but it’s how a brand manages the tough moments that truly defines customer experience—and Bonvoy completely missed the mark.

Fortunately, the gentleman working the front desk at the Fairfield Inn was gracious, understanding, and clearly embarrassed. He handled the situation with professionalism and care. He immediately reversed the charge on my corporate card and even offered to help find me another hotel. While I had already secured a new room elsewhere, I thanked him sincerely—his response was exactly what I had hoped for from Marriott corporate. It’s a shame he had to carry the weight of a failure that wasn’t his alone.

There were also some red flags I brushed off upon arrival that, in hindsight, were telling. For instance, the elevator call button didn’t work. If you needed to use the elevator from the lobby, you had to notify the front desk so they could go into the control room and send it manually. From your room, you had to call down to have it summoned. While I personally don’t mind stairs, I can recognize how inconvenient this would be for a guest with luggage or accessibility needs.

In the end, while the front desk associate salvaged what could’ve been a total disaster, my confidence in the Marriott brand has taken a real hit. I expect better—not just from the rooms, but from the organization as a whole when it comes to supporting their customers in...

Had a horrible experience at this hotel. The only positive thing was that it was located a mile from my grandparents. The front desk was discriminating and completely unprofessional. As soon as I walked in the door (after driving 12 hours from NC) the first thing I heard was a front desk lady loudly yell “oh great there’s a dog. Sorry we don’t allowed emotional support dogs” before I even got up there to check in. Once I got up to the desk, she repeated her previous comment and I told her that he is a service animal and she scoffed. She proceeded to ask for documented proof and questioned what he was for. I told her that he is for severe panic attacks and that I could provide documentation and she snatched his identification card out of my hand. He was right by my side and made a small bark at the giant astronaut statue behind us as he’s trained to make me aware of potential threats that I can see. She then blankly stared at me and said “service dogs don’t bark”. I handed her my credit card, trying to get out of there as soon as possible, and she proceeded by listing all of the areas that my service animal is not allowed - the ONE area that he was actually “allowed” to be in was in my room and outside in a specific area to use the bathroom. I was so uncomfortable after that, to the point I had a break down in the elevator and refused to use the entrance of the hotel in fear of seeing her again. On top of all of this the hotel/my room was not clean, the television volume did not work, the walls were paper thin, and the room stank. I will never return to this hotel and I hope they learn to train their employees to treat people with respect, as they obviously are not aware of the triggering components around mental health. From the second I walked in I felt unwelcome and...