Sleep Number — Hotel in Truro Township

Store employees are not very knowledgeable. Was upsold on their finance and information withheld only until after the transaction was near complete. Was fed false information on Rewards program only to fight with customer service for over 2 hours. Store lacks professionalism as twice the store associates including the current manager had to call a former manager to be assisted with another one of my transactions. Store hours listed on website state one thing but the actual location opens later than what was posted. In Store signage doesnt support current sale prices of items. Also they don't care all items listed for sale in store and they have to be shipped. One employee who profited off our sale stated the computer software was 15 years old and she is use to working with newer software but later in the sale stated she only had been working for Sleep Number for 4 months. I wondered how that made a difference as the software to her would have only been 4 months old seeing that she just started using it 4 months ago and should have no problem using it to complete the sale.

Overall experience was not to the satisfaction I would have wanted for an...

Buyer beware! First let me say that I had great staff experience at the store, with delivery and pickup. I would give the company policy a "no stars" if possible. I puchased a Sleep Number bed in July. On first night I didn't sleep in bed because there was a tube hanging down after the delivery. I called and was told a technician could come out for an additional $200, or I could tuck the tube up into the bed, I chose the latter. After week's sleep, I knew it was not for me; I called customer service. Made adjustments with their guidance. Still did not get a good night sleep for the "required at least 31 day" return requirment. They scheduled the return two weeks later and shockingly was told by customer service representive the base was not returnable. I am out $2500. At no time was I told the policy, nor could I find it in my contract. This is false advertising and seems to the a company's policy lacks integrity. Be sure of what you are buying and whether you want to consider...

My husband and I came into your sleep number store on Saturday looking around to decide if we wanted to buy a new bed and we did the young lady to help us was very helpful. She was new so she had to ask questions but she done a very good job. My only thing less she needs to speak up a little bit more but she done a great job Very knowledgeable on what she knew for being there short time you asked my husband to do the review because it’s in his name, but I was there too so therefore I’m doing the review. So that’s my thought if the husband and wife were there together, you shouldn’t ask for one person to do it. You should ask for both of them to to do it but our sales lady was very good. I really appreciate her very much. All smells very nice. Very appreciative of our time She done a very good job Appreciated her and thank you very much Every question we had if she didn’t know the answer she found out, and that means a lot...