Jolly Roger Motel — Hotel in Wildwood Crest

My family has been going to the Jolly Roger for the past 30 years and I've been going since I was a little kid and it's been nothing but fun and making memories with family and friends over the years. We have a routine of what we do for the week of every year and the last 2 years when the Tenaglia family took over the Jolly Roger it went down hill.

They are the most unfriendly people I have ever meet. Last year they gave us problems because we hung out on the patio after we came back from dinner around 9:30 pm and we would sit outside and play card games and talk but we were not loud or obnoxious. When we came down this year and checked in, Joe, the owner, said "ohh your crowd is already here" and that night we were told we're not allowed to sit outside and play cards at night and he wanted us to go in our room to bed, it was only 11 o'clock pm and at 9pm they tell us it's quite hours and the lobby closes and they shut off all the lights around the hotel and only leave on the lights buy your room we're on vacation and the owners can't give us a bed time so we gave in the one night and said we will go in after we finish out the card game and one of the Tenaglia brother who approached us still wasn't happy but we fished out our game and than went in, but the rest of the week we sat out till the time we wanted to go in to bed its vacation who goes to bed early on vacation so we sat out and we were quiet every night the whole week. On our last night there, these 2 teenage girls were running around on the patio in and out of their room slamming their door and none of the Tenaglia family came out to approach their parents to keep them quiet.

We tried to play games in the pool with a beach ball and one of the Tenaglia brothers said no ball playing. He then complained to us that he's getting calls that our whole group of family is taking up the south side of the pool lounge chairs when there was a whole other side of lounge chairs not being used. As we're trying to resolve this with the Tenaglia brothers, they kept saying we don't need you guys here, we don't need your money, I don't want you guys here and he was saying he has a waiting list of people who want to be at the Jolly Roger.

If you're looking for a nursing home and basically want to be locked down like a prisoner than the Jolly Roger is the the place to go!!! If you're looking for a fun time with family and friends, DO NOT GO TO THE JOLLY ROGER. I won't be staying at the Jolly Roger anymore which is sad because this has been the highlight of many years of...

My family and I have been coming here since I was a kid back in the '90s. During our last stay, we raised some concerns about the pull-out sofa and the bed, which were incredibly uncomfortable. I don’t expect luxury, but you do want a decent place to sleep, especially for the price you pay. They assured us that this year, including the owner, they were in the process of getting new sofas. However, when we returned this year, there were no new sofas because most of them in the motel were broken. When we pulled out our sofa, it was not only broken, but as you can see in the pictures, the springs were popping out, which could really hurt someone. There were also makeshift boards propping it up.

I went to the front desk and spoke with both the manager and the owner, expressing my concerns. Unfortunately, the owner didn’t seem interested in listening. Since my mother was there and I’m a 42-year-old man, he preferred to talk to her instead of me. I told him he could come and talk to me directly because I’m not a kid. When the owner came to our room, he rudely told my family that if we weren’t happy, we could leave. We had just arrived after a four-hour drive! He even suggested we could leave right then and there because we were complaining about the sofa. Honestly, if you’re paying $2,500 for a weekday stay, you expect something decent, not broken furniture. As shown in the pictures, part of my family had to sleep on the floor while I was stuck on the broken sofa. The owner was incredibly rude and unprofessional, dismissing our concerns, including the fact that someone in our group was handicapped. He kept telling my mother that we were complaining too much and that we could just leave, which was frustrating since we had just gotten there after a long drive.The owner mentioned that if you don’t want to sleep on the sofa, you should just book another room. But honestly, why would I pay an extra $2,500 for that? There are plenty of folks who can’t shell out $5,000 for two rooms, so they end up sharing one. Clearly, the owner has the means to make it work. I told them straight up that for the amount we spent, we could find better places. I’ve been coming here since I was a kid, and I believe in the saying, “if it ain’t broke, don’t fix it.” The current owner isn’t the original; it’s his son. And we all know how that goes when kids take over family businesses. My family and I have decided we won’t be returning. I really think that if you’re considering booking here, you might want to think twice about whether it’s...

This review is long overdue. Please beware this hotel is not wheelchair accessible or any type of accessible. When asked if we could request a ground floor pool view room for my 9 year old with muscular dystrophy my husband was told they do not play the “sympathy card”. When my husband mentioned ADA the owner said he does not to comply. When in fact he does per our communication to ADA if it can be carried out without much difficulty, like adding a small ramp to door thresholds like other motels. See below.

While there is no "grandfather" clause in the ADA Standards, there is a "lower" standard, if you will, known as readily achievable barrier removal, that applies to buildings covered by the ADA that were built prior to the early 1990's. Readily achievable means easily accomplishable and can be carried out without much difficulty or expense. The expectation under the ADA is that a business fixes barriers when it is readily achievable for the particular business. This requirement has been in place for more than thirty years.

Examples of readily achievable barrier removal include installing accessible door hardware, modifying raised thresholds, installing offset hinges to widen doorways, and repositioning shelving or other furniture. Additionally, when alterations occur, that is the time when accessibility should be improved unless it is technically infeasible to do so.

When it became clear to us that these modifications were not being made or a request for a ground floor room where we could pull the wheelchair near the door (pool view) was denied we wanted to cancel our reservation but I was met with lack understanding and honest ignorance when calling. The owners wife is lovely and has always tried to help but when she put me on hold and got her husband on the phone I knew he was going to come for me and my reasoning for canceling- again the sympathy card. So he charged us the 25% cancellation fee, which he can do but I will be reporting him. Per the ADAs recommendation below.

Ultimately, if the hotel has not complied with the ADA, your recourse would be to file a complaint with the U.S....