Aquarius Oceanfront Inn — Hotel in Wildwood

(TRIGGER WARNING: this post may upset you if you're sensitive about discrimination)

The staff was extremely rude and offensive upon checking out. I am twenty seven and both married and employed. I have dredlocks (they are very nicely kept), quite a few tattoos, facial hair, and my family is mixed (some black and some white). We were treated very poorly and I can't help but to feel assumptions were made and judgement was passed based off of appearences. The staff even went so far as to accuse me of not having left a tip in the room for the maid (which I most certainly did leave a tip and fail to understand what that has to do with this). Also, my nephew overheard the staff talking to other guests accusing us of having smoked in the suite. Which is ridiculous because none of us even smoke! My niece and nephew drove down to walk the boardwalk with us on our last night in Wildwoods. Once I realized they'd both had a drink I took their car keys and forced them to stay. Their spending the night, was not planned. I did what any RESPONSIBLE adult would have done and I ABSOLUTELY DO NOT regret my decision to force them to stay and sleep off their drinks. In fact I'd make the same decision over again. The staff used this decision as an opportunity to treat my family and I as if we were ghetto, cheap, decitful, untrustworthy trash. The staff's, "you people", attitude was extremely offensive and hurtful. I'm saddened by the fact that the staff treated my wife and I this way in front of my young son who has never been exposed to such discrimination and unjustifiable disrespect, until now. They approached the children first and never once asked for me, the ADULT responsible for paying for and reserving the room. As I was upstairs making sure no one forgot anything in the room, my wife was putting our baby into the car and talking on the phone with our mother, and the staff rudely began their ranting and raving. The situation could have been discussed and rectified in a respectful and calm manner. Thats the way ADULTS handle things. Although the staff yelled at my family and I, rolling eyes and shaking heads, in what came off as disgust, I maintained my composure through the discriminative treatment and handled it very calmly and kept my cool. I remained mindful that I had young eyes learning from my actions and the way I chose to handle the situation. I was aware of the hotels strict over-night guest policy. However, the office was already closed by the time my decision was made and the staff confronted the kids before I even had a chance to come down to the office, to check out and inform them of the over-night guests. I chose to be the bigger person in the matter and did apologize for the inconveince, as it was not foreseen. I understand kids come to hotels and lie and try to get over in many ways. However my family is not about that. I was raised better than that. We were not loud, none of us smokes, the room was cared for as our own home, nothing was damaged, we kept to ourselves, etc.. The only incident, and I would hardly call it that, was the smoke alarm going off for about 15 seconds when the kids made popcorn to watch 'Moana' with my son. If you and your family are not, and I hate to say this, older or ALL white, I DO NOT RECOMMEND THAT YOU STAY HERE! According to the staff, you will not be their preferred guests. It's 2017 and still this sort of thing is very much so alive and thriving in our great country. It's a shame and very...

Please do not support this establishment. I planned a day trip to Wildwood on July 3rd with my family. Weeks ago my mother who’s pushing 60 didn’t want to drive back home to Philly after spending a day at the beach (understood) so she booked a room for herself and my nephews at a different hotel. My sister and I were still going to drive home. Well the morning of July 3rd my mother woke up and surprised me by booking the very last room available on Expedia. The Aqurius (hindsight being 20/20 I can see why this was the last room) however, because she booked it quickly she put whatever the default was for the amount of people with me (2 adults). When I arrived, I told the receptionist that I had two children with me she said that was fine and checked me in.

My sister finally drove in, we are at the beach and all of a sudden a thunder storm was upon us. My mother hadn’t checked in yet so everyone rushed to my room which was the closest to the beach to shelter from the rain while mom went to check in. With me was my youngest sister 27 (who was still planning on driving home that night), her 1 month old infant, an 11month old infant, a 3 year old toddler, a 4 year old toddler, a 9 year old boy, and 2 16 year old girls. The only people staying with me were the 16 year olds…

As we are sheltering from the storm, the two receptionist aggressively came to the door barking at us about ALL THE PEOPLE IN THE ROOM! I explained to them that we were shelter from the rain and that everyone was not staying. They told me I was lying about my mom checking into her hotel and was coming back to get the children because I didn’t know the name of the hotel. She began to exclaim that there were no visitors allowed. And I told her that she was being illogical to think that I was going to allow all of these infant and toddlers sit in the rain while I shelter with just the 2 16 year olds. They told me that because I would not conform to their ridiculous request she was canceling my booking without a refund ($600)… I called the police and I’m assuming they were able to get her to see the logic because we were able to stay they even told me she planned to come apologize to me (which never happened). IF I COULD HAVE GOTTEN MY MONEY BACK AND GONE HOME I WOULD HAVE.

The police explained to me that these things happen, where one person books a room for 2 people and a bunch of other people join them in the room… I get it, however, I also explained the circumstances to them more than once and they were still being aggressive with me…Anyway… All I’m saying is… they saw all of these black faces and never once stopped to think…”these are babies/children that need protection right now” I’m sure if the faces of those children in my room hiding from the storm were white, she would have seen the logic and wouldn’t have questioned the legitimacy of it. But you know I’m “the dishonest black women who needs to know her place.” This entire situation could have been avoided.

It’s not what you say it’s how you say it and how you respond… how they approached us was rude and unprofessional, their request for understanding was legitimate, my response to them was legitimate, their response back was illogical and racially motivated. I didn’t appreciate them putting the children through such a negative interaction on what was supposed to be a fun...

Two ladies sitting in the office while checking in. One obviously bitter nasty lady one nicer one who clearly did not want to bother with anyone and left it to the nicer one all the while making snide remarks under her breath. I tried hard not to let it get to me. So I was informed I had to park on the street because of their parking lot being redone and claiming they didn't know that they were even doing it by the nicer woman. Minor inconvenience but whatever. I was very understanding about it.ore than most would have been. After unpacking I went down to the office and asked for a do not disturb plate because it was going to be a rainy vacation so we'd sleep in a little more and wanted a relaxing trip without room service. I thought it was just me but my son even said the brunette lady had a sour look on her face and seemed mean before I even said anything. So anyway I was asked why we needed a do not disturb plate! Um none of their business first of all. But I was still polite and explained we wanted to sleep in. Was told they were in order and they didn't have any. Aren't they reusable? But whatever again I thought. All the while the nasty woman was making snide comments under her breath. Again, I tried to blow it off thinking maybe she was just pissed about the parking lot issue. But then we were awoken at 7:00 am with the entire bedroom shaking from the construction on the parking lot directly behind our bedroom. Vibrated the entire place. Our heads were buzzing with headaches it was that loud . That was it for me. I wanted out. I had to wait until the office opened at 9 to ask about getting a refund because we were not staying the next two nights under these conditions. There was a nice man at the office who said the person I needed to speak to didnt get in until 10. I asked to please speak with someone immediately because I needed to know if we should start packing to leave. He put me on the phone with the rude brunette sour face biitch and she had the balls to ask if it was really just because of the weather (rain)!. It was not! We knew it was going to rain otherwise I would have just cancelled. Duh! And that was the final straw for me and I had to match her energy and go off after that. At first it didn't sound like she was going to give me a refund. Her only saving grace is that they did give me a refund for the two days I checked out early for. I am the most laid back person you will ever meet. But I refuse to be treated that way. My advice is to go elsewhere unless you want to deal with a rude office person and if you are even more unlucky like we were, bone shattering construction at 7'00 am and metered street parking for...