The Original Fudge Kitchen — Local services in Wildwood

Extremely Disappointing Experience

UPDATE : someone finally got back to me about this issue and gave me a refund. For this I changed my rating to three stars because they did eventually respond.

I recently ordered chocolates online from Fudge Kitchen as a gift for my brother in South Carolina. I specifically chose their website because I assumed they would take proper precautions(as stated on their website) in shipping the chocolates, such as using dry ice or ensuring they were frozen. Unfortunately, my expectations were completely shattered when the package arrived.

To my dismay, the chocolates were a melted mess, completely stuck to the box and rendered inedible. It was clear that they had not taken any measures to preserve the quality of their products during transit. Disappointed and frustrated, I decided to visit the Fudge Kitchen in person to address the issue.

I showed the staff pictures of the melted chocolates and explained the situation. To my surprise, I was informed that online orders are shipped from a different location. The gentleman I spoke to provided me with an email address for customer service and advised me to contact them for assistance.

Following their instructions, I promptly sent an email to the provided address, attaching the photos as evidence of the poor condition in which the chocolates arrived. However, much to my dismay, I have not received any response from their customer service team. It is disheartening to be completely ignored and left without any resolution to this matter.

The lack of professionalism and accountability displayed by Fudge Kitchen is truly disappointing. As a customer, I expected better customer service and a willingness to rectify the situation. Unfortunately, my experience has left me feeling frustrated and dissatisfied.

I strongly advise against ordering from Fudge Kitchen if you expect your products to arrive in a satisfactory condition and if you anticipate receiving prompt and effective customer service. There are plenty of other reputable businesses that prioritize the quality of their products and the satisfaction of...

Been coming to this Fudge Kitchen for at least 15 years for its excellent quality. I bragged about it to my friends visiting here from Maryland and took them for a taste a few weeks ago. Immediately they said “Something’s not right.” Fudge was hard and gritty! So I just bought more today figuring Now that it’s mid season it would be fresh. Wrong! Three pieces were hard and gritty (stale!) and only one piece had the traditional melt in your mouth texture. I called and asked if there was new management and I was told YES! If you go here ask for FRESHLY made fudge or goto the one further down the boardwalk. Such a disappointment after all...

Been going here for over 20 years and our last visit was horrible. 2lbs of fudge and was completely STALE within 10 hours.

The saltwater taffy were ok but the flavors are not marked. There can be 5 white or / pink and you'd think vanilla for white and strawberry for pink but you'd be wrong.

Some have mint flavor and others no clue. Some have 2 layers of paper others no. I guess this is to mess with you.

That said, the fudge was the worst in over 20 years. I've written, called and recommended their praise for as long as i can remember because they earned it. Not sure what's going on...