Hilton Garden Inn Wilsonville Portland — Hotel in Wilsonville

My husband and I hosted our wedding near Wilsonville and had much difficulty securing a room block with this hotel. The hotel was recommended to us by a family member who stayed there for a corporate event and had good things to say about his stay. We started inquiring about a room block 9 months before the wedding and nothing was settled until the week of making things very stressful as most of our guests were coming from out of town. The details: 9 months out - My husband and I contacted the hotel to inquire about a room block. Communication with the hotel was EXTREMELY slow and finally 6 months out my husband received a credit card form to reserve the block. Once he sent in his credit card information, we never received any word back from the hotel for several weeks. We ended up driving to the hotel (we live an hour away) to ask if she was working. The front desk informed us the staff member who we were working with was no longer employed. 5 months out from wedding, we were then passed onto another staff member who gave us a corporate room block contract to sign (first contract we had seen). The contract would hold us personally responsible to paying up to 30 rooms if another Covid-like event happened. We did not sign it as we are not a corporate company. She then gave us the option of using a 15% off discount code for guests which seemed more appropriate. 3 months out from the wedding, we had a sit down meeting with the staff member to discuss rooms and a bunch the following day. Our concerns were that our guests were getting charged anywhere between $140- over $200 for the same night. Also we wanted to host a casual morning after wedding brunch with coffee and bagels and inquired about the hotel's policies. In regards to the rooms, we were told they would work on a flat rate for our guests and the bride and groom room on wedding night would be complimentary. In regards to the brunch, we were told no outside food was allowed and given options from a catering menu. Menu was new and beyond the service and budget we were looking to spend. We were told the catering department was new and they could accommodate what we were looking for. After the sit down meeting, we received excuse after excuse in emails with no progress on the room rate, brunch options, and wedding room comp. We called multiple times. Eventually we reached the manager (who answered the main line) on the phone 2 weeks before the wedding who helped confirm a flat room rate for our guests and planned our brunch. However, these details were not confirmed until 3 DAYS before the wedding - very stressful and frustrating considering we tried solidifying this 6+ months ago. The bride and groom room was never comped and they charged us $70 more than our guest rate for a standard room. We brought in 70+ rooms over the weekend to this hotel. Bottom line, would not recommend this hotel for a wedding as it was a nightmare of horrible after horrible communication. However, the stay and rooms were pleasant and the day after brunch ended up being nice. Our guests found the stay...

The only hotel we'll stay at if we come back!

As a frequent work traveler, I have stayed at many properties and typically prefer Hilton chain properties. the HGI Wilsonville is no exception.

We stayed here for a wedding, the property was great. Hotel is well upkept, all staff very friendly, rooms were in great condition. As a Diamond member, we had booked a standard 1 King Bed and were upgraded to a 1 King Bed Deluxe. Looking at room descriptions this may not be a large jump but if we come back, I would pick the deluxe for sure. Very roomy and love the layout! I wish more of my hotels for work had this layout. We did have to stop at the front desk to refresh on some coffee, to get the diamond waters, and such, Staff were amazing every time. There are easily 6+ diamond parking stalls up front that were always full, but parking was still plentiful and no problem.

I did not try the restaurant so cannot speak to the food. The gym was great though, had a Peloton even! The gym wasn't very busy either so it was easy to get a nice workout in uninterrupted.

If I had to give any criticism, and I do on every review. This is not a complaint, but an FYI for the businesses rep that reviews these. The pool area could use some work. The first night we were there, the rack only had 2 towels left which we used while hot tubbing (the hot tub is huge and I'm so glad they had one unlike other Hilton properties as of late. It's a deciding factor now in where I choose to stay honestly. The 2nd night we were there, there were no (clean) towels, the dirty towels were overflowing. I went to the front desk where they were very polite and gave me some extra shower towels as they didn't have any more pool towels. The front desk was swamped with check-ins so I felt bad that pool users had to keep going up and asking for towels in the middle of that busy period. Also noted on day 2, the jets in the hot tub stopped working. They were not working on night 3 either. We did sit in the the hot tub still and enjoyed it, but the hot tub loses some effect without jets. ha.

Overall, a great hotel, great upkeep, and great staff! If you're looking in this area, look no further. Just book the room already! (Bonus if you can pick one not facing the highway as we heard those get a...

We had the unfortunate experience of staying here while the entire hotel was catering to an enormous wedding party. When we arrived to check in for a room I booked a week ago, we had to wait while they checked if our room had been cleaned and we had to wait while they found us a clean room, which took about 10 more minutes than I wanted to spend at the desk. Not a huge deal, tho odd since we arrived to check in at 5PM. You would think they would have had time to have our took ready. It was one thing that they offered zero breakfast for the price of a very basic room, but the "restaurant" they boast was sealed off for the wedding party the night before. A member of our group's room was located behind the restaurant and they had to step over a rope with their baby to get in and out of their room. The wedding party was mostly on our floor and there was a ton of commotion. The next morning, the "restaurant" wasn't physically roped off as it was the night before, but only the people from the wedding party were seated and they were telling everyone else it would be a wait. They weren't making a wait list and people were starting to gather waiting to be seated, despite about 3 of the 25+ tables being occupied. So we ended up having to get breakfast elsewhere. The nice diner close by was backed up out the door, I imagine because all the other hotel guests had to go there as well. So we ended up at Shari's, which was not ideal. If the "restaurant" (it's a dining room where every other hotel of this rating serves free breakfast) was reserved for the wedding guests only and would not be available to regular guests, they should have made that clear in the handful of THINGS YOU NEED TO KNOW emails I received. The person at the front desk also ignored me for a good 10 minutes, without acknowledging my presence, when I had a question about checkout. Room was adequate and clean, I'm just annoyed that I did not receive equal treatment as a paying customer. We had planned to dine at the restaurant for both dinner...