Southport Mazda — Local services in Gold Coast City

Appalling service from Mazda Southport in the recent months. I emailed in both September and October in 2024 enquiring about my damaged sun visor and broken SET button on the steering wheel of my CX30 that I had only bought in July 2023. Didn't receive a response both times, so I decided to call in December 2024.

I was able to bring the car in to have it looked at, however 2 hours later I was told that they had taken pictures to send to Mazda warranties to have the parts ordered through. I was told it would be within the next week and that I would receive a call back.

Fast forward mid-January 2025 after coming back from an overseas trip and nothing was left in my voicemail. I called and tried to chase up the original person who serviced me when I brought my car in - apparently he was with another customer and would call me back. One hour later and I still hadn't gotten a call back, so I called once again and was told I'd get a call back before the end of the day. Again - no call back.

I called a few days later to follow up and still the person I was after wasn't available. I was adamant on speaking to someone else as I wasn't going to give in to the broken promises of being called back. The person I spoke to informed me that they were still waiting on the warranties to be approved. When I asked why it had taken this long to receive a response, they were unapologetic and palmed off the responsibility to the person who had originally serviced me as they were "on holiday".

Called a week later for yet another follow up as it's taking a ridiculously long amount of time for simple parts to be approved, particularly as the sun visor is hazardous and obstructs my view as it can no longer hold up. I'm left with a voicemail to be told that yet again the warranties are awaiting approval.

It's been 2 weeks since then, with a total of 5 months waiting from 1st point of contact, that I've still yet to have the simple parts of my brand new vehicle repaired.

Do...

Went for my first service at Mazda Southport for my new Mazda 6 . Walked out of there wishing I never went . The last two services there I had with my previous car were also pretty awful . Now the third service with my brand new car , makes me wish I didn’t buy a new car at Mazda Southport . I was told it would take an hour , turned out to be 2.5 hours that I waited there . I had to go speak with someone at reception to see how it was going . I don’t believe they would have come and found me otherwise . It hadn’t been washed as requested. I would have made Alternative arrangements if the service and to wash my car was going to take longer then a hour , but their was no communication . This also happened last time , where they did not wash the car . Additionally with my previous car , they found that I had a leak from my cooler , and assured me it was still safe to drive . The next day my battery was dead and I had green fluid leaking heavily out of my car . I don’t know where it seems to break down , but it had to fall on the management at Southport Mazda . It’s difficult to even think about going back , when I have had such an amazing experience at Browns Plains and Toowong Mazda . I don’t know if it’s just they go above and beyond , and it’s makes Mazda at Southport look pretty bad . I’m regretting buying my new car , when I should have bought it at either Browns Plains or Toowong where I would have been provided better service sadly for the years to come with my new car . They also again did not write in the log book that my car was serviced , so who knows if it actually...

Exceptional Service Experience at Southport Mazda - Highly Recommend! 5/5

As someone who's had a few frustrating experiences with aftersales support and car services in the past, I can confidently say that my recent visit to Southport Mazda has made me a lifelong customer. From the moment I arrived, I was greeted with professionalism and a level of care that immediately put me at ease.

A huge thank you to the service advisors, Brooke and Izzy, who truly went above and beyond. They took the time to listen to my concerns and explained everything in detail, which gave me complete confidence that my car was in good hands. They were not only incredibly knowledgeable but also friendly and approachable—something that has been lacking in my previous service experiences.

Brooke and Izzy kept me updated throughout the entire process and made sure I was fully informed about the service being performed. They took extra care to ensure my needs were met, and I never felt rushed or dismissed. It's rare to feel like you're genuinely valued as a customer, but that's exactly what I experienced at Southport Mazda.

The whole team made my visit a breeze, and I walked away with peace of mind, knowing that my car had been well taken care of. If you're looking for a car service you can trust, I highly recommend Southport Mazda. Kudos to Brooke and Izzy for making my experience so positive—I'll definitely be back!

And also thank you Daniel for making sure my friends and family have a comfortable experience whenever someone has...