Reggio Emilia Early Learning Centre & Childcare Parramatta CBD — Local services in Sydney

Sharing my expriance by writing a Google Review.... :)

We reached Australia in Jun'2022 and started looking for a Day Care for my son.. And really i had a very bad expriance with the other Day Care located in Haris Park. In just 2 day's we decided to quit from this center. Then I did lot of reseacrch and finally found the best option as Reggio Emillia Early Learning Center, 100 George Street, Parramatta CBD.

He started when he is 3.6 and now he is 4.9. He started from Rainbow Room and later moved to Star Room. Now he is ready for the next chapter of his education life. All the educators and staffs are very supportive. We never had any problem in any terms and especially he din't even speak English when he started. But now he don't want to speak Hindi :) . I have seen a drastic change in my Son.

One day we went for shopping, and we missed the shop closing annoucemnet, and he started saying "Dady we are trapped, no body is here." first 5 mins we ignored and finally we realise that nobody is in the shop and the shop is closed and we are still inside of the closed shop.

I was amazed at his prompt reaction and awareness. specially listing announcement or any kind of emergency things.

They arrange lots of program and event on some special days like Mother's Day, Father's Day, Easter days, Christmas Day and specially Graduation Day. The arrangements are perfect and a lot effort can be seen everywhere.

I want to express my Special Thanks to: Miss Akansha - She is the first contact person when we started looking for a day care, and throughout she help me everywhere. Thank You Miss Akansha for all your efforst, guidance and help.

Miss Saranya - She is the first Educator we meet while doing a tour and 1st day in center. She is very good and her understanding how to connect with Kids is very good.

Miss Syeda, Nutan and Mr.Sandesh - They are the current educator and my son love him. as They have a very good skill to involve kids on multiple activities.

Also I want to Thank You Miss Analisa, Miss Ankita, Miss Sudha, Miss Charlie and acknowledge the fact that all the educator and staff are helping to make a shape the future of my kids and they are making him a better person with all the emotional nurturing.

I proud - My son is a part of Reggio Emillia Early Learning Center, 100 George Street, Parramatta...

Edit: Its sad that management is telling this is a fake review and for every bad review in google! To the management - This is a genuine review and I'm taking time to review this in google because your center really deserves this! Unfortunately google doesn't allow 0 stars otherwise i would have given this to your center. Yes, as per my message earlier your center WAS good but now its NOT! definitely LILY room staff and Management needs lot of training on how to care for the kid and listen to parents feedback as I keep hearing the same from other parents as well!

The staff at LILY room in George Street Parramatta is the worst of all. I have had to discontinue my son from this day care finally, as I was tired of telling and remindng about my son's needs for example, we started toilet training at home, however after repeated reminders they still keep putting nappies. This is one of the case, but there are many other things. No encouragement at all by the staff to children (for example when they take the children to outside play - they just leave and don't care). There are many casuals. They are even unable to replace the lead who left it and kept the inexpereinced educator as the lead which created lot of hassles to my child. Now I am really happy that my child in the other day care (MindChamps) is doing well and educators and staff are really helpful. I tried escalating this many times but management doesn't seem to care. I've given lot of times feedback forms but looks like they ignore. They don't listen to parents, instead they argue that their staff is trying their best which according to me is never done (We had couple of issues in Snowflakes room but they took in a positive way and kept on improving). I believe they are trying to run the LILY room with less experienced resources and more casuals. As I said it was good an year ago, but this center needs lot of management attention to keep experienced staff so that a parent like me doesn't have to repeat the same thing 100 times! Sorry for a google review like this but its a bitter truth which casued me to change my son's day care and I am extremely happy with...

We were very disappointed by the care provided toward our son at this Centre. We initially thought that we had a collaborative relationship with this Centre in looking out for our sons needs. We worked together to propose a plan to tailor to our son’s nutritional needs, which we have since found was not followed, despite numerous assurances.

It was when our son had multiple bruises on his head-a specific behaviour he engages in when stressed, that we challenged whether the Centre was adhering to our requests around our son’s dietary needs. In meeting with them, we found that they had restricted access to his bottle of milk despite our agreement and explicit instructions. We addressed this on multiple occasions with the staff, room leader and then management-getting different information/agreements each time. This was very distressing for us as parents trusting them to give him the best care and compounded by our son being neurodivergent and unable to communicate with us.

Even after having our son’s Occupational Therapist visit the Centre and a letter from our son’s dietitian did they take our requests seriously. By this time, trust had been broken that the Centre would be inclusive of our son’s needs. We found their behaviour was punitive in nature. Our son deserved to feel responded to, safe and comfortable that his most basic needs would be addressed and were alarmed when his basic need for nourishment was overlooked/not provided.

We have since chosen a different centre and had a completely different and inclusive experience. Our son has blossomed and we have felt respected, informed and understood that these basic requests were not unreasonable but necessary to help our child feel secure...