Best Buy Express — Local services in Alberta

Came into the source today intending to buy a ps5. For a start, the shop was completely empty for the first 30 seconds I was in there, immediately giving me the impression the staff weren’t fully onto it. Then the guy came out and after saying I was interested in a ps5 just told me yes they had it in a bundle. I then asked how much and he told me. I then asked how many controllers and he told me. I just got the impression he either didn’t take me seriously or didn’t care. Certainly didn’t feel welcome. I decided that the price point (being a little higher than eBay) in combination with this staff member being unfriendly was enough for me to leave it. It is disappointing because I would like to start playing now but I didn’t feel I could ask any...

I this day and age when every retailer is fighting for market share it astounds me the lack of customer service from this store.

Having bought 2 televisions from this location only 7 months ago their lack of desire to assist us when one is broken - again after only 7 months and $1000 dollar purchase.

While the 2 staff members casually leaned on the counter...I guess we were boring them, they told us they couldn't help us because we did not purchaser their warranty....again 7 months and no assistance. No guiding us through the process.

Definitely lost a repeat customer who will share her story with as many people as possible so they do not go through the same thing.

Retail is definitely not what is...

Well i was really happy finally got my iPad which got a call at 5pm saying it was in so at around 6pm maid my way there but Bell didn.t make it easy for them they did everything they could to get me my tablet that night which got out off the store at 720 pm 20 minute after they close so from now on don.t bother talking to Bell just go to the Source and they will get you what you want there a very good people whit allot knowledge and they will help you the best they can to get you what you want so my is Bell 0 and the Source 10 thank guys at the Source very you learn...