The Roundstone — Local services in Ontario

Went in to the store looking for winter sweaters on Sunday Sept. 30, 2018. Salesperson was at the cash desk and looked up but did not acknowledge me. I looked around the racks and shelves for 10 minutes and still not even a "may I help you" from the sales clerk. One other customer in the store at the time and she was being ignored also. I finally got fed up as I needed some help and went to the sales desk. I had decided I would leave and shop somewhere else where I could get some service. As I passed the sales desk I said to the clerk, "Don't you think u should acknowledge a potential customer when they come into your store?" She mumbled something about looking for something and I told her I would not be buying from her store. Will not go in this store again. A shame because they carry some really lovely clothes but I can't tolerate rude sales people. U would think an upscale business like this would train their associates to at least greet a customer. I worked in retail for a number of years and this behavior wouldn't have...

As soon as we walked in, the lady with short hair stared at my partner and I; no hello just a tactful direction to sanitize our hands. She went back to her counter n stared at us again with a rude way of asking what I'm looking for. The display item was in the window of the neighbouring store, which she insisted we go there.

The lady lost out on a potential purchase because 10 seconds of a stunned look on her face and rude interaction for 2 travellers willing to spend money during a pandemic. Absolutely disgusting customer service for a time like today ... an interacial couple in our 30s on a Friday morning looking for gift.

I can't decipher whether it's racism or ageism this lady had but Fancy That (next door) was a 💯 difference n...

Update:

She was rude from the beginnig. She is a racist. She should be fired.

We walked into the store, and the first thing the employee asked was, “Where are you from?” after hearing our accent. It immediately made me and my wife feel like outsiders or tourists in a country where we’ve lived for a long time. In Canada, asking this right at the entrance feels inappropriate and uncomfortable. We expected respectful customer service — not to be made to feel like we...