TECHNE Hair and Salon — Local services in Vancouver

I came in for bleach and colour. Little did I know, a colour-depositing conditioner (which I had last used 2 months ago) had badly stained my hair. I thought the treatment had already washed out a while ago, but I was wrong. The bleach wasn’t working properly because of it.

The stylist and his boss brought up a bunch of “evidence” that I had actually dyed it (possibly with box dye). It didn’t feel like an effort to understand what went wrong— more like an effort to “catch me lying.”

I’ve always been a bit nervous in social situations, but having two people imply that I’m lying had me tearing up and I was trying really hard not to cry. I felt so judged and scrutinized.

I also wasn’t sure why it was necessary to try and make me “admit” that I had used box dye— whether I had or hadn’t, I wouldn’t be able to get the result I wanted anyway. I really wasn’t trying to disrespect the expertise and knowledge of the stylists by explaining my situation. If that’s where the insistence came from, I’m sorry.

The bleached portion was dyed back to its original colour afterwards, and I was charged $122 rather than the original $288. These prices are with a birthday discount.

Despite not getting the result I wanted, I still paid and tipped because I know labour, time, and materials still went into my appointment. I also just felt really bad for causing trouble…

However, looking back, I wish I had the strength to express how I felt. Paying for my hair to be bleached and dyed back to the colour it already was is one thing— but for being made to feel judged and anxious?That’s the part that makes me regret quietly paying and leaving.

I’m too scared to visit again because I feel like I might be seen as dishonest and/or troublesome.

(EDIT IN RESPONSE TO REPLY):

Thank you for your reply. I feel it was implied that I lied, as the stylist even said “I think you dyed your hair.” While it isn’t a direct accusation (such as “you lied about your hair history”), it is still implying that what I said was not true.

I understand that gathering information is necessary, but the way it was approached after that statement did not feel open— more like there was already...

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