Sephora — Local services in Grasse

HORRIBLE. I was going to buy a perfume, sol de janeiro 48 which is a pretty new perfume and when i saw it was on sale at this store i immediatly put it in my bag even though there were no testers i still wanted it. We went to the register and i was so exited to try the perfume and when we were going to pay for the perfume and a few other things the cashier just put the perfume aside and said “you cant buy this” and we asked her why? she answered us with “ because it is a new product and you cant buy it until next week” and i dont live here so i wont be here next week. Then she just walked upstairs and put the perfume back on display like it was for sale and then she just expected us to buy the other things we had in our bag. We asked to speak to a supervisor and she just pointed to herself and said “me i am the supervisor” And that was pretty much the end of it we just walked out to another sephora and that sephora had way better service than this HORRIBLE store. I have never gotten worse service than this. DO NOT VISIT THIS STORE THERE IS HORRIBLE SERVICE AND I WOULD NOT...

I would like to sincerely thank the young lady named Rawan for the excellence of her support during my recent visit to Sephora. From the moment I arrived, she was welcoming, attentive, and incredibly professional. She quickly identified my needs, provided precise advice, and introduced me to products perfectly suited to my skin and expectations. What I especially appreciated was her ability to combine expertise, clear guidance, and kindness without ever pushing for a sale. Thanks to her, I not only found the right products but also experienced outstanding customer service that, I believe, truly reflects Sephora’s quality standards. A big thank you to her for her dedication, positive energy, and passion for her work. I look forward to seeing...

Je tiens à exprimer ma profonde insatisfaction suite à ma récente visite. Arrivé à 19h22, soit huit minutes avant la fermeture (affichée à 19h30), j'ai trouvé les portes déjà fermées. Malgré mes tentatives de signalement au vigile que le magasin était encore censé être ouvert, celui-ci a refusé de me laisser entrer, allant même jusqu'à sortir brusquement pour m'interdire de photographier les horaires affichés.

Suite à une discussion houleuse avec le personnel, une vendeuse a fini par me laisser entrer après avoir vérifié d’une façon assez brusque si je savais exactement ce que je voulais acheter.

Cependant, une fois à l'intérieur, j'ai été confronté à un personnel visiblement mécontent de ma présence, manifestant une attitude non professionnelle et non commerçante, malgré mon empressement pour chercher le produit désiré et me diriger vers la caisse (j’ai été bien éduqué contrairement à certaines personnes).

À la caisse, la situation a empiré lorsque j'ai mentionné vouloir payer en liquide par erreur, ce qui a déclenché une réaction disproportionnée de la part de la caissière, exaspérée de devoir recalculer sa caisse. heure de ma sortie du magasin : 19h25.

Cette expérience a été extrêmement stressante, au point de causer un malaise peu après avoir quitté le magasin. En tant que cliente, je ne peux tolérer un tel traitement et recommande vivement une révision de l'attitude et des pratiques de service à la clientèle...