Le Labo — Local services in Paris

As someone who has purchased Le Labo products many times before, I walked into this store expecting the same high level of service and respect that should come with a premium brand. Unfortunately, this visit left me feeling extremely disappointed and disheartened.

Without asking for my opinion or consent, the staff printed a name on the bottle without checking with me — a detail that is personal and should never be assumed. Even more upsetting was the subtle but undeniable discrimination I felt as an Asian customer. While the staff attempted to smile, it was clear that their attitude was forced, cold, and far from genuinely welcoming.

I left the store feeling uncomfortable, disrespected, and completely let down. This was not just poor service — it felt like I was being judged or treated differently because of who I am.

I’ve supported Le Labo for a long time, but this experience has made me seriously reconsider whether I want to continue doing so. No customer should be made to feel less than, especially by a brand that claims to value individuality and authenticity.

I hope Le Labo takes this feedback seriously, and that no other customer has to go through something...

I had a very unpleasant experience at the Le Labo store. Given the reputation and premium positioning of the brand, I expected a much higher standard of customer service. Unfortunately, the staff were rude, unwelcoming, and unprofessional throughout my visit.

Their attitude made me feel extremely uncomfortable, as if I was not welcome there at all. Simple questions were met with curt responses, and there was a clear lack of basic courtesy and respect.

It’s incredibly disappointing to encounter this level of service at a brand like Le Labo. I sincerely hope management takes this feedback seriously, as no customer should be made to...

Worst customer service ever. Le Labo should be highly personalized with friendly touch but this shop definitely did the opposite, and even showed racial discrimination.

When you buy a perfume they will make immediately for you, and that’s why you have to wait for several days before using and they should provide the small sample for you to use when waiting. But the staff didn’t give me. On contrary, another group of guests, the manager offers that directly. The manager who made perfume just acting like she hates everyone who does’t look like Caucasian.

Again, worst...