Louis Vuitton — Local services in Paris

Dear LV Team, I had the worst customer experience in my entire life with your company. I believe in a luxury brand as LV customer satisfaction through the different aspects of a product (quality, design, customer experience) should be your most important target. I am a German living in Switzerland and for my 30th birthday I wanted to reward myself with a LV Handbag (Turenne MM btw a 1280 EUR handbag). As I was in my home country for Christmas I wanted to buy the handbag in Düsseldorf (GE). So I went into town on the 29th to the store - a big disappointment: you didn

t have any handbags of this model or any close model on stock (I believe the days around Christmas are seen as the most important in retail) – so what a disappointment and poor experience. But as we like to travel and are open to find alternative solutions (and ordering a LV in Switzerland itself is a massive pain since you don

t have a swiss website (big surprise btw in one of the richest countries in the entire world)) I called your French customer service on the 29th to check if I can order a bag in France and have it sent to Strasbourg even though I live in Switzerland. Your customer contact was very helpful and told me it was not a problem at all – so this is what I immediately did (acc to your website delivery on 3.1.19) and we booked a hotel as well since it’s too far for us for just a day trip. I immediately received the order confirmation as well. On 03rd of January I started to get a bit suspicious since I hadn’t received any update email from LV (also checked my SPAM – no email) and my credit card (payment was still reserved). So I decided to call you French customer service again. And this is where I experienced the worst service ever: The phone was answered by a lady from your company (name: Celine or Chloe – I don’t exactly remember) to find out the status of my order: so she checks and just said that it was cancelled because I paid with a swiss credit card. So I told her that this is not really satisfying since we have arranged everything to pick up the bag on Saturday (Jan 5th) and even booked a hotel. Your colleague was not helpful at all and responded with a real attitude that this was my mistake since I paid with a swiss card (come on this is a standard nowadays – no?) – but your system confirmed everything and did not notify me in any way to tell me that there was a problem. So I asked her to find a solution that I can pick up the bag on Saturday in Strasbourg (should be possible if you express ship it or?) and also told her that I could pay with a german credit card OR PayPal OR cash in the store. She kept repeating herself that this was not possible and that it was my mistake (what a bad customer I am – trying to buy an almost 1.3k Eur handbag…). The only solution she offered was that I could drive to Strasbourg and order the handbag in the store and ask them if they can maybe ship it to my home in Switzerland – no guarantee that this will work though (not really a good option right ?) Or that I can order it in Switzerland ( still not a great option If you specifically booked & paid a hotel to get your birthday present). When I asked her to put me through to her manager she refused to do so. In the end she just hung up the phone in the middle of the conversation. So this is by far the worst customer experience I EVER had – especially if we are talking about a luxury product!!! I can`t believe that this is how LV wants to see their customers treated and their brand represented and I hope this was an exceptional bad experience beacause otherwise I cant belive your brand would already exist since 1854. Your very disappointed...

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Shame on you Sales Filipino working in Louis Vuitton Rome airport

During my visit, Sales Filipino presented me with a bag made from ostrich skin which I even didn’t ask for ,the bag displayed with scratches which he acknowledged and I found out after 4days later in Dubais Louis Vuitton store.Despite being aware of the issues, he attempted to persuade me to make the purchase by emphasizing the rarity of ostrich skin and falsely claiming that a similar bag was unavailable in Dubai.

Subsequently, I discovered that sales Filipino misrepresented my acknowledgment of the bag's problems to the Dubai store, creating a false narrative that I was aware of the issues yet chose to buy the item.

As a loyal customer, I find it disheartening that such sales tactics were employed. It is not acceptable to exploit a customer's trust, especially when dealing with luxury items. I believe in the transparency and integrity of your brand, and this incident has left me questioning whether those values are consistently upheld.

Let me share my dissatisfaction with a 4days ago purchase I made in your store. On 18th Jan I bought a bag which is the last one for display from your establishment, and unfortunately, the experience has been far from satisfactory.

The scratches on the bag were noticed by Dubai Louis Vuitton store but also affected the overall aesthetic appeal of the product. As a discerning customer, I believe that transparency and quality assurance are fundamental aspects of any luxury brand.

To exacerbate the situation, it wasn't until four days later when opened the bag that discovered these in Dubai Louis Vuitton’s store

I expect a certain standard of quality when purchasing from a reputable brand like Louis Vuitton. The lack of disclosure regarding the scratches on the bag has left me feeling disappointed and questioning the integrity of the purchase process at your store.

I kindly request that you address this matter promptly and transparently. I am open to a resolution that ensures my satisfaction as a customer. This may involve an exchange for an undamaged product

I appreciate your attention to this matter and expect a timely response. As a loyal customer of Louis Vuitton, I hope that this incident does not tarnish my perception of the brand, and that corrective actions will be taken to prevent similar occurrences...

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July 2025,

Dear Louis Vuitton team,

Hi my name is Intan Yuliantisari from Indonesia.I am a fan and client of Louis Vuitton product. I want to tell a little about my experienced, On April 2018 i bought Speedy Azur 30 DA SU (N41063) ( I attach the receipt and photos of my bag bellow) After seven years,the product has damage or the pattern on the product has peeled of like cheap sticker.and is not like any other LV products i’ve purchased. In the end ( June,2025) i decided to go to LV store in Pacific Place Jakarta to have the bag repaired.i met LV staff from repair division.he responded that he would communicate with Louis Vuitton region in Singapore and my LV bag will be brought to Louis Vuitton Region. After waiting one month i got bad news from Louis Vuitton Pacific Place (after i always asked to LV sales associates Pacific Place Jakarta regarding the progress of my bag repair, There was no initiative from the LV repair division to provide me with an explanation with email confirmation regarding the progress of my bag. I only received information that the bag could not be repaired after I asked the LV associates),that my bag cannot be repaired because the spare part and material are no longer available.To be honest as a client i’m very sad and dissapointed because that is not the answer i expected.And there is no official statement or email to me from Louis Vuitton regarding this matter. I hope from my case,Louis Vuitton can improve the quality of the material for the products so that things like my case can’t happen in the future

Best Regards,

Intan...

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