Patrick Roger — Local services in Paris

The employee here was so terrible, we just left the store in less than 2 minutes. It started as soon as we entered and she asked us rudely to close the door behind us (somehow it won’t close automatically). We brushed it off thinking nothing of it. Approached her to ask a question and she snapped at one of my buddy not to touch any packs or chocolate seating in packaging. We didn’t know it was a museum to look at, and nothing was to be touched. Understand chocolate sculptures should not be touched but the product we want to buy? If you don’t want to provide info or let us find it on our own, guess what, Alain Ducasse Chocolates were few blocks away and got 300 euro business that would have been gone to this store. Sad reality is that as a chocolate fans, we were looking forward to try Patrick Roger Chocolates on this visit to Paris. Now, they have lost a customer for life. Because, honestly, don’t feel good about trying it ever in future. You may be considered best chocolate in business but you must remember to treat customers respectfully. No business can survive...

The place looks really interesting but the staff needs to learn how to treat people right. Didn’t appreciate the snootiness and impatience directed at our group. Didn’t bother going upstairs. I bought my 6 boxes of chocolates and left with a sour taste. Maybe someone was having a bad day but that’s her problem. A black spot on an otherwise beautiful day in Paris. Was treated so much better at Jacques Genin on...

A lovely store with delicious offerings in unique flavors; the interior is beautiful and unique as well. The sales lady was very kind and helpful, but she was the only one working there and I had to wait a while for those before me and was rushed by an older clients waiting after me right behind my shoulder... Will definitely return, but maybe in a different location...