Rouje — Local services in Paris

Disappointed and frustrated with my recent purchase experience. I bought a cardigan in-store while in a rush and asked the staff if I could return it—she said yes, within 30 days, but didn’t mention it had to be returned at the main store. When I returned to the same location, I was told returns weren’t accepted there. At the main store, I was then informed I could only get store credit, not a cash refund!!!! I’m furious this wasn’t made clear when I specifically asked about the return policy. Also I later found out I could’ve returned it at any store, which made the entire process unnecessarily frustrating. The lack of clear, consistent information from staff was unprofessional and wasted my time. It’s also strange that online purchases qualify for cash refunds, yet in-store returns don’t—even though I came back within a week. I can’t get even 1 euro cash back. I hope the brand takes this as feedback to better train staff on clearly communicating return policies, especially when customers ask directly. Clear, consistent communication is basic customer service and should...

I had a lovely experience at this shop in May. We were coincidentally in Paris for a day, and in Le Marais by coincidence, and I had my eye on a dress... The interior was very girly but pared back and the racks have the majority of in-season Rouje pieces on them. Basically you pick the pieces and the sales assistants go and grab your size for you to try on.I found the two girls in the store to be charming, witty, and very helpful- even asking if I wanted to try on heels with the (Gabin) dress I was already in love with (this even though we arrived on the verge of them probably closing for lunch. Everything was packaged up lovingly and I was very happy to have spent my time here, they also managed to attach my purchase to my online account which was helpful!

It makes me sad to see the negative reviews here. I suppose all I can say is don't expect OTT American service outside America, since it isn't a culturally common thing elsewhere.

Merci...

Such a disappointment! I had followed Rouje online for years - so I was beyond excited to visit for the first time. The selection was very limited compared to the site, and the quality felt poor and comparable to any fast fashion brand. Even despite all that, the biggest disappointment was the staff. The took one look at you and judge if you’re worth talking to. So rude and judgmental. Save your money and...