Párisi Udvar — Local services in Budapest

This place existed in Budapest more than a hundred years ago, and it was called "Parizsi Passage". Then it went into decay for tens of years, until it ended in the hands of some people with relations, was renovated and reopened to the public. So far so good. I just wanted to highlight 2 things: one, that this place is within the cultural heritage of the city, of which the current owners take advantage, and secondly, that it remains a "passage". Now to the point: we visited this place after it was reopened, few years ago, and already enjoyed here the expensive coffee and cake, and the somehow lacking service for the prices (as highlighted by other reviews). However, today we were in the area, having already had a place booked for lunch. What we wanted was to just cross the "passage" and briefly enjoy the beauty of this place, from architectural point of view. Well, surprisingly, the security guy at the door did not allow us to do this, conditioning our entry to the place by seating and consuming something. We turned around and left. On this occasion, I'd like to signal to the owners that this is an abuse: they own the bloody hotel, but in principle they do not own "the passage". Moreover, I think it is customary even in a restaurant/coffee place to be allowed to peak inside before deciding whether you want to sit or not there. You may even want to look at the menu before deciding to stay or not. This was not the case here, where the overly zealous security guard blocked our entry (and vision) with his body. I was appalled. I have visited gorgeous passages in Milan, Paris, Istanbul, Bucharest, Prague. I visited beautiful architectural gems in other capital cities (hotels, churches, restaurants), and nowhere the security guards were literally blocking the doors, not letting me enter to see anything "unless we buy something". Needless to say, the place was quasi empty, as I could see. Also, just in case someone wonders, we are not homeless or looking dangerous or smelling of alcohol. In any case, we moved on and went over to our preset lunch destination, a few streets away. But once again, I find this behavior and this treatment appalling and unacceptable, by...

A Disgrace to a Supposed “Luxury” Hotel – Deeply Disappointed. As of 10 May, 1:00 PM – Interaction with Two Blonde Female Staff Members

As a paying guest at Parisi Udvar, I expected a level of courtesy and professionalism fitting of a hotel that claims to be five-star. What I encountered instead was a baffling and offensive display of arrogance and poor customer service… courtesy of two ill-mannered staff members at the café counter.

I attempted to walk through the passage to access the other café within the hotel, a perfectly reasonable thing to do as a guest but only to be abruptly stopped by these two employees who insisted I exit the building and walk outside to reach it. Excuse me? Am I not staying here? Since when does a guest need to leave the premises to move between areas of their own hotel?

Their tone was condescending, dismissive, and reeked of a superiority complex. It’s hard not to question whether there was an undertone of prejudice in the interaction. I say this because their demeanor changed quickly once I stood up for myself. Suddenly, they became visibly uneasy and hesitant, as if they realized they had crossed a line.

This isn’t just bad service! it’s embarrassing for a hotel of this caliber. These two women single-handedly shattered any sense of hospitality I had come to expect from Parisi Udvar. If they represent the standard here, then this establishment is luxury in architecture only…. not in service, not in attitude, and certainly not in respect for its...

Surprisingly bad service from a fancy bar. Taking our coat or pouring the beer is not what makes a place elegant. At the end of the dinner we found out that the beer is 1.5 times more expensive than on the menu where they featured cheaper draught but served bottle only. We were asked if the bottle would be okay but weren't advised the price difference. It's actually a legal requirement in Hungary to display the price. To my boyfriend comment that there's a problem with receipt the waiter answer 'are you kidding'. The manager offered a cake as a compensation — :) sweet, an end of day cake that would've been thrown away. I didn't see they got what's the problem with the situation, it's not the price difference but they way they treated us. It's a shame for such a stunning environment, this could've been easily the most beautiful bar in the city but the offering (nothing special, M&S level, just overpriced) and the service is poor. At the New York Café or even at a fried chicken shop we had so much...