Spencer's — Local services in Kolkata

Service and products were not at par the industry standards. Too many staff members lingering about not willing to help the customers though except a few, maybe two out of 10. Overall, the Ambience looked a little dirty and not kept up for the kind of profile of people that should be coming to a solid location like this. Vegetables were rather old, and the look and display was very stale with all the staff members gossiping around in groups. Extremely unpleasant to see that, and upon being cautious of the fact that I have made the effort to go all the way I requested the staff to check for fresh items only to see them gossip more about me because there was no one else at that counter I mean, no other customer. The groceries section had a decent display of products, however very cramped movement which didn’t allow me to reach to the last bits of lentils and spices I could have purchased otherwise. The highlight here seemed like the snacks and beverages section and a lot of push by some of the staff to sell of a based products which were jacked up on the price and then given to understand that there is a complimentary one if you purchase, however, upon breaking down the price, it was very expensive even the first product. I don’t understand what kind of market or customers are they trying to cater to. Vikash counter was pleasant with the lady who did her job as good as anyone else would have in any other international or domestic checkout counter. However, there was dirt and uncleanliness at the place where the products were kept for the scanner to check the prices. Again, making an unpleasant experience because every product had to be kept on that dirty desk. Upon exit and requesting for a Home Delivery, the manager was rather reluctant, and I had to insist to provide help, which I told them right at the beginning when I stepped foot yet there was a lot of resistance. I just want to raise this to the management that the Brand positioning of Spencer started really well during Covid times but over the years for such a prime location as Southern Avenue it feels it has been reduced to a pathetic experience and struggle for those who come in because they are already trapped by making the effort to reach there. Please have better clean standards more hygiene, pleasant looking and speaking staff and most importantly a good happy smiling exit if this above is not taken care of, it will be such a waste of a fabulous location and the size of the store that has been acquired by Spencer. Better training and senior intervention with stronger SOPs needed immediately in my...

I wish I could give negative rating for the Customer care. It is responsible of the sales person to give all the details about the product, it’s warranty and exchange offers. But because of irresponsible sales person, we had to loose certain amount of INR.

So this is how it goes. We have purchased a mixer grinder from this Spencer’s store on Feb 1 2021. But we wanted to exchange the grinder for some bad reviews of the product online. When we went to the store to exchange, the so called customer service without even looking at the product says “go upstairs to exchange the product”, then after going upstairs the so called another sales person along with the manager says “it can’t be exchanged as the warranty has stamped”. But we weren’t notified about this policy by the sales person before. And they were showing me the bill policy, but we don’t have the bill in hand when we were looking at the product. The management should understand this thin line. The manager is also very rude and doesn’t know how to treat customers. The behavior towards the customer should be changed by the employees of Spencers. This is absolutely mistake of Spencers by not informing the exchange policy...

I WISH TO PUT ON RECORD THE EXTREMELY POOR AND BAD BEHAVIOR OF YOUR MARKETING MANAGER DEBASISH MONDOL AT YOUR RASHBIHARI OUTLET. AT 1.49 AT THE EXPRESS COUNTER TRANSACTION ID 41122709 INV 024688 MY HDFC CARD WAS DEBITED FOR RS 1063. THE OPERATOR AT THE COUNTER SAID THE TRANSACTION WAS DECLINED ,HENCE HE TRIED AGAIN ,WHICH WAS AGAIN DECLINED AS PER HIS VERSION. AT THIS POINT OF TIME HE TOLD US YOUR CARD MACHINE WAS NOT WORKING SINCE THE MORNING HENCE THIS PROBLEM.

I ASKED TO SEE HIS SENIOR ,A PERSON BY THE NAME DEBASISH MONDOL APPEARED AFTER SOME TIME AND SAID IT WAS THE PROBLEM OF OUR BANK!!!! YOUR OPERATOR SAID THE MACHINE WAS THE PROBLEM AND YOUR MARKETING MANAGER PUT THE BLAME RUDELY ON OUR BANK. HIS ATTITUDE AND BEHAVIOR WAS FAR FROM SATISFACTORY AND UNBECOMING OF A MARKETING MANAGER. I THEN USED ANOTHER OF THE SAME BANK BUT ON A DIFFERENT MACHINE AND THE TRANSACTION WENT THRU!!! IS IT THE PROBLEM OF YOUR MACHINE OR HDFC BANK!!!? I AM PUTTING THIS ON GOOGLE REVIEW AND TAKING IT UP WITH YOUR SENIOR MANAGEMENT. Claustrophobic unhelpful staff One industrial group enjoying monopoly in the retail space Why ??? ...