Jo Malone London Boutique — Local services in Florence

An unacceptable experience at Jo Malone Florence! Our visit quickly turned into an unpleasant experience due to the totally unprofessional attitude of two Italian employees. On December 22, 14:50 p.m. we were greeted by a combination of obvious boredom, short and cutting answers and a total lack of interest. When we asked about possible discounts or promotions, they gave us dry and almost annoyed answers. The contrast between their behavior and that of the other two sellers, a gentleman and a lady of Asian origin, was shocking. The latter were extremely kind, friendly and eager to help us, trying to create a pleasant experience, but their efforts were completely undone by the attitude of the Italian women. Even after we decided to buy the perfume, the two Italian employees continued to be passive aggressive, amplifying the feeling of discomfort. It is unacceptable that in a store that represents a luxury brand there is such a lack of respect and professionalism. I suggest the management look into this situation carefully as such behavior not only discourages customers but seriously tarnishes the image...

I had the pleasure of visiting Jo Malone Florence , and I must say, it was an enchanting experience from start to finish. The boutique exuded elegance and sophistication, with its sleek decor and beautifully arranged displays. As soon as I stepped inside, I was greeted by friendly and knowledgeable staff who were eager to assist me in finding my perfect fragrance.

Thanks to Acquila ‘the brazilian girl’ &...

Came in the store looking for a gift and ended up buying a gift and a perfume for me an another one for my mom. Yurin was amazing, so patient and definitely is good at her job. I explained all the perfumes I had and how I wanted a different scent and she knew exactly what notes and smells my other perfumes had even though they're not from Jo Malone. Thats what a true good seller does and know. She...