Rinascente Firenze — Local services in Florence

The blonde lady at the Global Blue desk near the sneakers section showed appalling behaviour today. She stated I couldn't scan my tax free form for a refund without having my physical passport with me, which I understood and moved on. The argument started when my partner gave the other two receipts of purchases made just earlier in Florence, and she said we could not get a refund on a debit card but just on a credit one, and that the other receipt could not be processed because being a "no cash refund' it could only go through customs at the airport. When challenged with facts she got defensive and proved just how ignorant she is of what reality looks like outside her desk. We told her we've been getting refunds on our personal debit cards for years, and even when showing proof on our banking apps and my Global Blue app she denied the evidence saying that all the world functions the same way. Too bad we travel monthly to Paris and we've been scanning receipts before boarding on a Eurostar every single time 😂 she still claimed we were lying. It would have looked better on you if you just said that that's how things work in all the Rinascente stores in Italy or even across the country rather than gaslighting people and showing an arrogant and delusion-based facts. Maybe inform yourself and learn manners before attacking people? I'm better off buying in Paris rather than dealing with pretentious people like her. Impeccable English but horrible attitude: if she gaslights at work I can only assume the red flag is a personality trait. Au revoir ma belle, I'll be shopping at La Fayette, and mind me, I'm Italian so this is a...

On Saturday, I encountered very arrogant attitudes from some staff members in the cosmetics section on the lower level, with little to no assistance available. In the Le Labo area, there was no one to help customers, and most of the staff I approached were unable to provide any assistance.

Most disappointing and “impressive” was the extremely RUDE demeanor of a red-haired staff member in the Dolce & Gabbana section. When my friend and I POLITELY asked for help, she responded with IMPATIENCE and HOSTILITY towards both us and her colleagues, making us feel very uncomfortable. This significantly impacted our shopping experience and mood, as she seemed to be venting her frustrations on customers. Additionally, many staff members we approached for help had dismissive attitudes and couldn’t guide us on how to find assistance, leading to a frustrating search. I hope the store can improve its service, not just in the cosmetics area but also in the jewelry section, where there were also no staff available to help.

Lastly, I would like to express my gratitude to a staff member in the cosmetics section who did provide us...

went into the shop without any expectation and wanting to buy a stella mccartney bag but i wondered in the building more ( after buying two pairs of shoes ) and ended up on the 4th floor with some parfumes. i love parfumes and went directly to a brand i never heard of and a really nice employee with a crystal on her tooth was very kind to me and told me more about the parfumes ( min new york ). i didn’t buy it right there and she gave me 2 samples of the parfume i tried. after a long day the scent was still on my skin and usually with niche brands they don’t last very long and i knew i had to buy it. the next day i went there hoping to find her just to tell her how helpful and nice she was and i wouldn’t have known about the brand without her, but i didn’t find her and the other employees helped me so so so much and made the experience even better. i got more parfumes ( more samples and a little carry on parfume and a bag and i was so pleased and happy ) and for sure min new york is my new go to parfume and i’ll buy from them in the future. lovely experience and a loooot...