Fendi Milano Galleria — Local services in Milan

It is our first day in Milan and we headed straight to Duomo and Galleria, I headed straight to Fendi, as I wanted to buy a bag from their new collection. The door men was extremely rude and closed the door on our face, for a minute we thought that it was due to store capacity issue and they might not allow all visitors at one go, we waited for 5 minutes and the door man didn’t say anything, we later realized that the shops around us and closing, as Fendi store in galleria closes at 7:30 pm. I was shocked and walked away, the door man didn’t bother to inform that we are closing and let us wait there just looking at the door and just a second ago he let a family in.

I usually shop from Fendi and never experienced something like this. These people in Galleria need to work on their customer...

I am not one to leave a review, however, Fendi in Milano Galleria went above and beyond to accommodate my fiancé wishes. Chao, was incredibly patient with her and brought her out everything and anything she wanted to try on or look at for two days straight. We’ve shopped all over the world but this was by far some of the best service we’ve received at a high end retailer. We are so grateful for the experience and highly recommend...

Excellent service. Came in looking for a scarf and wanted to buy one but they didn’t have a new one in the back. SA asked if I could come back in 20 mins while he picks it up from another store. I had dinner reservations so I could not. He called the SA at the department store and reserved it for me. I went to the department store down the block to pick it up. Not sure if he earned any commissions from it but he was...