Motta Milano 1928 — Restaurant in Milan

The most disgusting customer service I have ever received in all of Italy (and probably ever). This is my first time visiting Milan and when we arrived to line up and be seated by the staff - no one acknowledged us for a solid 15 minutes until I called one of the waiting staff to come over. There was a long queue behind us and people began leaving and complaining due to not being acknowledged and seated, hence why I spoke up. The waiters would walk past you and act like you were invisible for no reason AND it wasn’t even that busy for that to be an excuse, plus there were about 8 vacant tables that could have seated everyone and more in the queue. When we FINALLY got seated by the most snobbiest and foul waitress I have ever laid my eyes on, she proceeds to say “do you want my job” after her being absolutely rude and not acknowledging anyone for the whole 15 minutes even when called to. As someone who has worked in hospitality and in a busy environment, that is the most disgusting way to speak to a customer especially when you’re clearly in the wrong and are not doing YOUR job right. Clearly it’s an ongoing pattern here with the customer service that is absolutely pathetic. Sadly the Duomo is the only thing that makes this place worth sitting at, and on top of that their prices are ridiculous for the food and drinks that you get. I would highly suggest any other place where people know how to speak to you kindly rather than rudely and obnoxiously - especially when tourists are your main source of income. Ps. The waitress had short blonde hair and was roughly in her late 40s to early 50s for reference with a ratty look on her face like you offended her and her entire family - may want to reconsider your career sweetheart, as dealing with people isn’t the best career...

If you’re a tourist or a local looking to enjoy authentic Italian food, sprint in the opposite direction from this restaurant, which will make you feel cheated out of a delightful meal.

I ordered the spaghetti carbonara. While the base of the plate was hot, the spaghetti and carbonara sauce were not. It’s as if the hot spaghetti and refrigerated premade sauce were mixed together, making a 20 euro dish luke warm at best.

After sending the dish back, the audacious chef imposed the question“Did you try the spaghetti ?” onto the waitress and then myself! The interesting thought process is that the staff of this restaurant did not think “why is the customer unsatisfied and how can I turn this around?” But rather “how lazy/difficult is the customer?”

After that clarification, the dish was served again, no longer luke warm, but at room temperature.

Yet again, this matter was brought to the attention of another member of staff, now the maître Dee. His response was that the pasta cannot be served hot or be reheated as the eggs will become scrambled.

Based on that statement, it may be inferred that all staff couldn’t care less if the customer’s content level barely scratches the surface.

This is a ridiculous statement as I’ve had an excellent carbonara at Lake Garda (Ristorante Pizza Centrale), which was piping hot and remained so even after 20 minutes passed. Moreover, if you didn’t like a dish, they removed it from your bill and prepared another dish of your selection to ensure you enjoyed the food and had a positive experience.

You don’t need two engineering degrees to piece together which kitchen prepares authentic fresh dishes or a management that is interested in maintaining the restaurant’s reputation, food quality, customer satisfaction, and...

Awful customer service. I’ve travelled to Milan and other Italian cities for work before and I have never experienced such horrible service. I felt less than human, like everything I asked for was a major inconvenience. I’m a party of one and they tried to seat me in the walkway, right in front of the service station. I said no thank you, I’ll wait for another table. Waitress responded with, it’s not possible, this is the only table we have. So I waited for ten minutes before they moved the table to a normal location. I asked for an aperol spritz with half the normal amount of aperol and was given a huffy attitude when it wasn’t made correctly. The worst though, was when I asked to have my drink on a separate check, as I was in town for work. After 15 minutes of being told it wasn’t possible, they were simply too busy, they charged my personal card for the full amount rather than my corporate despite insisting they could just charge the one drink on my personal. In the time they were arguing with me, it could’ve just been done the way I asked. I’ve never heard of a restaurant refusing to split a check before. And this place will always get away with treating their guests like trash because the location is great. I don’t know if it’s because I was just one woman or the color of my skin or lack of Italian but I will never be back. All of my colleagues in fashion who travel each season for MFW will also avoid this place...