Luxury Outlet — Local services in Rome

When I visited this store, I witnessed two salespeople arguing loudly and shouting at each other. They didn’t even open the door for customers at first, and after finally letting us in, they continued their fight. The older blonde woman in particular was extremely rude. When I picked up a pair of shorts, she asked if I was buying them. I said I’d think about it, and she replied that there was “no time for thinking.” She also quoted a higher price, even though the exact same shorts were displayed with a different price in the window. Her attitude was very unpleasant. After I purchased the shorts, I discovered that she had packed the wrong size, and I had to come back the next day. They refused to process a return. Overall, it was a very unprofessional and unpleasant...

Stay incredibly far away from this place. As others have said, it is a shady business practice. A woman told me a blouse was €19, she said €90 but there was a language barrier. For some reason, even though she said it was €90 she charged me €99. She never explained that difference, either. So they’re just cashing in on tourists.

I went the next day to return the item as the website clearly states you are able to return items before 15 days. They would not let me return the item. Their return policy is not shown anywhere in the store, either, so I know she was just lying to me and did not want to do the return. Avoid all luxury outlets on this street.

Thank goodness I have a good credit card, they’re not getting any of this money,...

I'm not sure if it's an Italian thing , cultural difference, individual personalities, or something else, but I found that most of the customer service interactions I had in Rome felt super rude, aggressive, and mean. At times, I even wondered if it was due to bias or if they treat everyone that way, regardless of background. It made me sad, because Rome is such a beautiful city, yet I often encountered people who came across as unfriendly or even hostile.

I don't speak Italian, but I could sense a lot through their tone, body language, and facial expressions. At first, I didn’t say anything because I felt sorry for them, and also because I come from a place where we were raised to be very humble and kind. It was a...