Boutique Borsalino — Local services in Rome

Incredibly rude staff! My husband brought from America a vintage Borsalino purchased at this very store by his grandfather some 50+years ago hoping to have the hat reconditioned. We were treated so rudely that it quickly became apparent these were shop girls who had minimal knowledge of the history of this fine hat maker and even less desire in converting a prospect with money already allocated to be spent at your store into a happy customer. Borsalino has a fine product historically and the experience of purchasing one should be positive. As a couple we purchased multiple hats at JJ in New York and that experience was FAR more enjoyable. Most of these purchases were Borsalinos notable because my husband's predecessors wore your product and he felt brand loyalty UNTIL TODAY. Such a shame. Borsalino should be embarrassed as to how it descended as a brand. We all know there are other milliners creating an equal or better product. This name no longer represents what it did--perhaps because you no longer employ...

Outstanding experience. I called a few weeks before my visit to Rome and set an appointment for a made to measure Fedora. Caroline greeted my wife and I warmly, and got right down to business reviewing overall hat shapes, felt choice, brim, lining, ribbon, etc. Very knowledgeable, and willing to share her expert opinion on sizing and style that would best suit my body type and face shape. I couldn't be happier with my experience with Caroline...

Smaller than expected, and we were shopping too late in the season to find exactly what we had been looking for, but the very nice English lady helped my wife pick a nice hat, and was very patient with us we tried different things. Of course, we were the only customers in the place at the time. Will probably come back if we can get...