FENDI Venice Store — Local services in Venice

Worst service ever, we were about to enter the store the tall middle aged grey hair salesman yelled at the doorman to shut the door, he then shut the door in my sons face, only 2 of us entered. We (my daughter and I) started to look at 1 bag again he yelled not to touch anything until we are helped by someone, treating us as a thief. We asked if someone can help us he said I am busy, he was very rude and unprofessional. We told him that he was very rude and he told us “I don’t care”. We then immediately left after being disrespected. Did our big purchases at Gucci, Miu Miu, and Chanel.I think employees at luxury brands are the face of the company should represent the brand in positive professional and...

My partner and I were judged harshly when I said I’m buying for my mum and need to show my mum some pictures. The sales girl just went “ughh” at me and commented “you can get the pictures online”. When I ask politely if I can take pictures of the bag, she continues to reply “whatever“ rudely to us. So much lack of customer service and probably that’s why there were no customers at all in the store at that time. As I was leaving, she was complaining to her colleagues loudly in front of me of how she put the bag on the table and I took a picture of it. It is really sad and shocking at...

The girl on the front desk she was SUPER SUPER rude and arrogant when I said I don’t like it on me she said okay bye and tried to kick customer out a couple of times, does never realised she is a shop assistant or she needs to be polite just for basic manner, looking down to customers, does she think she is better than them? Because that’s a joke. Overall the whole thing with her was DISGUSTING AND SHOCKING. Finally found things at BV which is much better experience, hope Fendi never gets more customers than any...