MOTHERHOUSE Kyoto Sanjo Teramachi Store — Local services in Kyoto

Bought a beautiful bag and some chocolates. Service was top-notch, and the bag feels great. They have an additional service to condition the leather before we take the bag, I do wish they'd just include it with the bag, and just add the cost of the servicing into the cost of the bag. It feels weird to be charged separately (because the service isn't tax-free, but the bags are for tourists). Overall, very happy with my purchase! My child got to pick some cool looking chocolates that he's looking forward to trying, so...

We are a family. On July 8, my dad saw your bags and liked them, thinking they would be perfect for my mom. We were at another store and by the time we came to your store, it was closed. Since we were on a group tour, we had to leave the next day. The salesperson was very patient and kind, informing us there were many stores in Japan. It really helpful! The next day in Kobe, we found the bag we liked. We would like to leave a special thank you here. Thank you...

Came here with my wife and kids in September 2023 and am familiar with Motherhouse as it is also in Singapore. The service here was exceptional (we do not speak Japanese) and both retail staff members were very helpful, patient and communicative! The bags speak for themselves in terms of quality - and the service at the store was...