UNIQLO Kyoto Kawaramachi — Local services in Kyoto

I recently had the unfortunate experience of encountering the WORST customer service I've ever come across, and it's truly a SHAME to the well-known Japanese customer service culture. Typically, Uniqlo staff members are known for their kindness and willingness to assist customers, especially with putting purchases into shopping bags when there isn't a long queue. However, my recent visit to the Uniqlo store in Kyoto shattered these expectations.

I decided to purchase a shopping bag, and to my surprise, the staff publicly teased me in front of his colleague and even rolled his eyes. This behavior left me feeling humiliated and disappointed.

What's more, there was no one waiting in a queue, neither at the cashier nor the self-checkout counter. My companion and I politely asked the staff if he could help us place our clothes in the bag, and once again, he responded by rolling his eyes. To my frustration, he proceeded to forcefully stuff every piece of clothing into the bag, even when we requested him to stop. Shockingly, his female colleague witnessed this entire ordeal and did nothing to intervene or rectify the situation.

If the staff were not willing to provide assistance, a simple explanation that Uniqlo does not offer this service at that time would have sufficed. Instead, they chose to publicly tease and display an unprofessional attitude, providing what can only be described as rubbish customer service.

This appalling level of customer service in this shop is a disgrace to the renowned Japanese standards of hospitality and service excellence. As a result of this experience, I have no intention of ever shopping at this...

I was having a very nice day shopping in Uniqlo , but when we went to the tax free counter the staff serving us had a blank face , at first it was kind of impolite , but as soon as we start to pay she gave a very unpleasant face not silly but bad mood face . One of us told her to be more polite please but she had the attitude to slightly laugh, what was this manner ? My other friends asked her name and instead of giving us her card with her name on she said no and cover her card on both side! We ask for manager but the staff next to us had to use google translate to tell us that there was no staff that could talk ENGLISH! We argued for a while ,after the person in charge told us that they would talk to her, so they both went inside the staff room while the other staff tried to calm us down after the person in charge came out he translated to us on Google translate that he was very sorry and that quoted Kyoto is a very nice place. We apologize. Please come again

Uniqlo is a great place and especially Japanese people have great manners. I hope people don’t encounter this employee, terrible employee in Uniqlo . The whole way while scanning the items she was talking English, but when we started to get angry at her, one of my friend told her do you speak English and she said no this attitude is not how employees are supposed to treat...

I recently had a terrible shopping experience at Uniqlo Kyoto Kawaramachi. It was 35°C, and I was drenched in sweat, so I bought a new shirt from Muji to change into. When I shopped at Uniqlo, a few staff members gave me suspicious looks near the checkout, making me feel as if they thought I had stolen something. To make things worse, one of the female staff members quietly, almost like playing a child’s game of hide-and-seek, came up behind me and removed the size tag from my shirt without even asking. I was shocked when I realized someone was right behind me and did such a thing—it was disgusting! You could have asked me kindly instead of behaving so childishly. It felt like they were trying to catch me in the act. I found this extremely rude and offensive. It was so embarrassing with everyone watching me. Some of the staff speak English, but no one came up to apologize for such impolite behavior.

Shouldn't all staff know the difference between their items and those from other stores? The color of the tags is clearly different—Uniqlo’s is white, while...