LAWSON Tsutenkaku Minami Store — Local services in Osaka

I had a very disappointing experience at the Lawson store on December 10, 2024, around 10:12 PM. There were two cash registers, but one had no staff. My husband was checking out at the register with a staff member, while I noticed some spoons and chopsticks near the unattended register. Since we had purchased around 4,000 yen worth of items, including puddings, yogurt, and bread, I thought it was fine to self-serve.

However, the moment I picked up the spoons, another staff member rushed over, grabbed them out of my hands, and yelled at me in a rude manner in Japanese. I explained that I was with my husband and that we had made a purchase, but he remained impatient and unfriendly. I told him his behavior was unacceptable and requested to speak with the manager, but the cashier informed me there was no manager available.

This was an incredibly unpleasant experience, and I am filing a formal complaint with Lawson regarding this staff...

関東でApple Payと言って対応してくれなかったことないのに ここのバイト(かな)「は？早くガードタッチてください」 いやいや以下の対応(短く説明」お願いします ローソンHPローソン研究所より

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Bought the Cup Miso Soup, warmed it up, but it was soooooo salty with only 3 pcs of cabbage in it. Lawson, you could do better...