Ginza Wako — Local services in Tokyo

Just bought a Grand Seiko SBGA211at Wako Ginza yesterday. I went in thinking Lake Suwa or one of the green bamboo/grass heritage collection, but I knew this was it when the light starting bouncing off the dial and the sweeping blue hand. Fukuzawaさん was super patient while I jumped between trying on various models. Extremely knowledgeable about the brand - she provided background and context on every watch I looked at. I think buying a GS here at the birthplace of SEIKO is the right call for an aspirational purchase like this, especially since they take you up to the “owners lounge” to complete the purchase; adds a real...

Amazing service by Mr. Toshiki Kawai! We are a couple visiting form Canada and was looking for a Seiko/ Grand Seiko watch.

We can see Mr. Toshiki Kawai is very passionate about watches! He is very knowledgeable, very attentive and patient. He understood what we were looking for and showed us watches not on display. His service was one of the best service I have received in Tokyo so far. His English is very good, and he explained all the complications of each watch to us in English.

When we come back to buy another watch, we will definitely ask...

They sell products, but after sale help does not exist. I bought a watch Aston seiko for almost 600000yen I wanted to buy a leather strap for it. Contacted them to be told it will cost 50000yen , which is fine as I'm happy to pay. They cannot post it to Sydney. It's a joke , for a country like Japan which exports goods worldwide , yet their premier store WAKO in upmarket Ginza precinct cannot ship $500 strap to Sydney Australia for a watch sold to me. Even though I'm happy to pay all expenses. Utterly...