Intimissimi — Local services in Tokyo

I hate, hate, hate this store. I have been a client of Intimissimi for many years, moreover, this was my first job, and if I had worked as poorly as the employees of this store, I would have been fired immediately.

They never know anything, they are always fussing, despite the fact that I have never seen many customers in this store. They don’t know the collection, the company’s regulations, and they don’t know how to work at all.

One day they told me that my gift certificate did not have a balance, although they gave it to me for my birthday and I don’t think this person had a plan to offend me. I went to a store in Shibuya and asked the English-speaking consultant there what happened to my certificate. They checked and it turned out that it was a system error, there was money on the card, but the problem was in the intimissimi itself. That is, the store on Ginza, because they didn’t care about my problem, lost a client and, moreover, offended a regular customer who came to spend money.

I try not to go to this store because they always spoil my mood, but today I urgently needed to buy a gift. What do you think? At first they panicked as if I was asking for something illegal, then they deliberated for a long time and in the end they could not sell me the certificate.

I don’t understand how in the center of Tokyo, on Ginza, it is possible to work so poorly that a regular customer of the brand, who came to spend money, once again leaves without purchasing anything and in a bad mood. ...

Best service I’ve ever had purchasing lingerie, great purchase offers and tax free too. Highly...

スタッフさん良い人なんだけど、商品知識詳しくない。タグを客に読ませる。堂々と、こちらの質問に対してよくわからないんですけど。。って言う。 他の客がそばにいるから、心理的に顧客カードに書いた情報見られたくなくて伏せてたのに、その意図汲み取れず堂々と個人情報書かれた紙を晒す。 あと、店内に家族の付き添いでいた男性客じゃまだった。。店狭いから、男は他の客の邪魔にならないようにしてほしい。ってかスタッフがもう少し上手く誘導とかして欲しかった。 ただセールでお得に買えたので、...