KERA SHOP SHINJUKU — Local services in Tokyo

Most of the staff didn’t acknowledge me at all or help me when I dropped by. I think they judged me based on my clothes. I was dressed in “Jirai” fashion which considered basic and is not the Kera style. They gave me a glance then disregarded me. This is absurd considering that you have to hand the items you want to buy to the staff member attending to you. If all the staff ignored me, how was I supposed to buy anything?

Only 1 staff paid any attention to me, the red & black haired male Visual Kei staff member. He was very very friendly and answered all my questions with a smile. He used a translator to communicate with me and he was patient. He is what saved this review from being 1 star.

This store is good if you want to shop for all kinds of Japanese Alternative fashion, but if you want good service, you should come in nice Alternative...

I happened to come into the store at the same time as two other foreigners. We were all visibly alt - hair dyed unnatural colors, piercings, alt clothing (I was even wearing a brand carried by KERA shop). No greeting from the shop staff worker, only coldly staring at us and following us as if we were thieves who might steal something at any turn :( It was very unpleasant and uncomfortable, so I quickly got the item I wanted and left, even though I felt I was not welcome to shop there. Japanese customers in "normal" street clothing were warmly greeted and assisted by...

I came here dressed in "common" clothing so at first it wa kind of intimidating, other guest who visited are dressed very cutely and in theme! i try to ask for an ouji style to the clerk (with my broken Japanese) and the clerk kindly brought me to the existing balloon pants which i ended up getting ^^ there are many brands so i have many...