Omotesando AFLOAT D ' L Hair Salon — Local services in Tokyo

I don't usually leave negative reviews for businesses, especially after just one experience. But I feel it's important to share my experience here in case non-Japanese speakers are considering this salon. If you don't speak Japanese well, it's best to avoid coming here. Besides the regular costs, you'll be charged an additional 20% for not being able to speak Japanese and the risk of miscommunication isn't worth it.

Honestly, I don't know how my hair turned out like this. I don't know if it was miscommunication or something else. I tried my best to be prepared by bringing photos, using the minimal Japanese I do know, using a translator app, and choosing someone who was specifically experienced with Korean haircuts.

The haircut I ended up getting felt a little bit like a joke. The layers were unevenly and bluntly cut. It's nothing like I've ever had before.

I went back, and to their credit, they did fix it. I'm including videos of how it looks after they fixed it, as well as a video of how it looked after the first haircut. Also to their credit, they were patient through the process of fixing it and spent a long time cutting my hair little by little (I think because they could see how upset I was about my first haircut). The fixed haircut seemed fine.

A few days later, I noticed my bangs were unevenly cut, which was confirmed by a different salon. There were other things that felt "off" about my hair, so I decided to go to a different salon, where I finally got a haircut that I'm really happy with.

The contrasting experiences at both salons actually make me wonder if AFLOAT even took me seriously as a customer to begin with.

I originally wrote this review with 1 star, but considering the language barrier and how long they spent trying to amend the situation, maybe that's a bit harsh. I just felt like 2 stars didn't reflect my initial shock and humiliation I felt after my first haircut here. I had really high expectations from this salon because of their reviews and their social media posts. So, I was really disappointed by my experience. The staff were nice, the facilities are nice. If you're a fluent Japanese speaker, your experience will probably be better than mine. If you aren't, be warned. It's probably not worth the hassle, for you...

I’m very pleased with my new hair style. I booked my last minute appointment online around noon and Miss AO served me today. She is cute and very nice. We go through details via Google translation. It’s not hard to understand each other. I did cut, color and treatment. Everything look good. I’m very happy to try different style on my traveling to...

Ryuseiさんに対応していただいたものです。 他のスタッフの方々は親切で対応が良かったのですが、料金が高いにも関わらず美容師さんの技術力に悪い意味でびっくりしました。 確かに愛想が良く接客は良かったのですが、カットの技術力が感じられませんでした。正直今までいろんなところに行ってきてここまでカットが下手な美容院は初めてです。 また、個人的に驚いて固まってしまったのは①濡れた髪の状態を切っている時、濡れた髪束がビタンッと顔に当たったのにも関わらず謝罪がなく作業を続けていたところ、②帰りに鏡で確認すると大量の短い毛が顔じゅうに付いていたところ、③カットの時間が短く雑で実際仕上がりが酷かったとこです。髪の長さを変えず整える程度と言う希望だからか気を抜いてカットされていたのかもしれませんが、顔まわりをカットして欲しいと言ったのにも関わらず正直素人に毛が生えた程度のカットで驚きました。(これ以上言うともっと酷くなりそうなので我慢しましたが....) 他のスタッフの対応が良かったので余計残念です。 長々と申し訳ありません。 個人的意見で恐縮ですが、正直美容院には第一に技術力を期待して行ってるので、接客力がいくら良くても技術力が無ければ意味ないと思います。 ホットペッパーでも人気のサロンということで料金も奮発し指名もして期待していきましたが、とても残念な結果となりました。また行くことは2度とないとは思...