Prada Tokyo Aoyama — Local services in Tokyo

This is a review from someone who did not just come to look at the architecture but to actually buy something as a foreigner:

This is a very popular and big Prada store. If you come to visit you might be asked to go to a sitting area to wait for your turn. They will serve you champagne or sparkling water while you wait or upon request. This was my first time having to wait for my turn at a Prada store but I appreciate that they found an english speaking staff member named Lucas to help me. Lucas made the experience so much easier and more comfortable for me. Thank you for your amazing service Lucas!

I have to also agree with some of the other reviews that there is a lady by the front of the store / entrance who has a bit of a rude attitude. She seems to be the stuck up and arrogant type of person. I don’t know if she is the “Chinese lady” that other reviews are referring to but she was by the entrance. Whoever the manager is should really be aware that this lady should be assigned to another position. I am assuming she is put there because of her looks but she is not professional enough. I am not going to Prada because of how good looking the employees are. The lady needs better training and should be replaced by someone who actually has a better personality. Japan is known for its incredible quality of service and this is also the Prada store so why would you have an unprofessional staff member at the front entrance? I could also hear her talking to another employee about what race / background I was out loud. Just because you don’t think I can understand Japanese doesn’t mean I can’t understand what you are saying in Japanese about me. It’s okay to be curious but having a whole conversation out loud about me right behind me is so unprofessional! Please go do that on your break or in private and try to be a little more professional.

If you are an english speaking foreigner I highly recommend that you ask for Lucas to assist you for shopping. He is very professional and has a great...

Could not believe the japan flagship store has the same level of customer service as some market’s. Went into the store with a friend wanting to show her the wallet I’m considering buying. Immediately we had this Asian-looking undercut glasses guy follow us around from 1F to 4F. Not sure what he did during the training period but he obviously did not “keep a comfortable distance” from me and my friend. We felt as if we were criminals 😃 He CONSTANTLY followed us around and even said “This is main store” when I tried to point the design to my friend. What is your point? You can say goodbye to your 5% commission. Can’t believe a store at Prada’s made such a rookie mistake on the sales floor when people forking out 1000usd for...

🙄👎👎👎❌2024年10月21日の午後6時頃、私と妻は東京の港區南青山5-2-6にあるプラダ店に行きました。私たちはタイワンから來たので、日本のプラダ店を見學し、気に入った鞄を買って臺灣に持ち帰りたいと思っていました。

私はプラダがこのケースを適切に処理し、私に説明を提供することを望んでいます。私のメールアドレスはすでに殘しています。もしこれが差別に関係するのであれば、その結果は非常に深刻なものになる可能性があります。

店內に入ると、30〜40代くらいの女性店員が私たちに付きまといました。1階ではずっと私たちを監視するような態度で、私たちが地下1階の鞄を見たいと言うと、「気に入った鞄があれば私が探してお見せします。ご自由に見學することはできません」と言われ、目の前でひどい目つきをされてしまいました。

Around 6 PM on October 21st, 2024, my wife and I visited a Prada store located at 5-2-6 Minami-Aoyama, Minato-ku, Tokyo. As we are from Taiwan, we wanted to check out the Prada store in Japan and find some nice bags to bring back to Taiwan.

When we entered the store, a female employee who looked to be 30-40 years old kept closely following us. On the first floor, she constantly monitored us, and when we wanted to go to the basement floor to look at other bags, she told us, "If there are any bags you like, I will find them and show them to you. You cannot freely browse the other floors." She even rolled her eyes at us in front of us, which was extremely rude.

We felt very uncomfortable with this employee's attitude, so we simply left the store. The customer service at the Japanese Prada store was completely different from what we experienced in Taiwan, and we were very disappointed. The other employees were fine, but this particular woman was extremely impolite. If they couldn't allow us to browse freely, they could have politely explained the situation to us, instead of giving us that nasty eye roll. It made us doubt the standards of the brand's employees.

10/21號日本時間約晚上6:00，我和我老婆前往一間在日本地址為：日本〒107-0062 Tokyo, 5 Chome−2−6 Minami-Aoyama的一間prada 商店，我們來自台灣所以想逛一下日本的prada ，並選一些好看的包包帶回台灣。 我們在進入商店的時候表達我們想先自行看一下包包，服務人員也同意讓我們進入，服務人員是一位約莫30-40左右的女士，中長髮或短髮，長相普通，在一樓時她全程緊盯著我們讓我感覺我像是個小偷一樣，不會保持適當距離，而當我們想去B1看其他包包時，她告訴我們有沒有我們想要的包包，如果有她會幫我們找，沒有的話不能讓我們參觀其他樓層。 我們回覆說：所以我們不能先看到喜歡的包包再決定購買嗎？ 沒想到這位女士居然翻我們一個白眼，非常惡劣。 後來我們也不打算跟這個員工計較，直接離開，我不知道日本Prada...