SILOM THAI THERAPISTS | GAY THAI MASSAGE SHINJUKU — Local services in Tokyo

Horrible, horrible - felt more like a scam than a relaxing massage. Arrived at the building 10 minutes before my 5PM appointment when I realized they don't have an exact location provided on google. I review their website and it states that they will provide the exact location after booking is confirmed, which they never did. So I email and WhatsApp them. At 5:05PM they respond with the location.

The man that opens the door is very clearly not the person I booked the massage with. I keep quiet thinking maybe he will arrive later, which he never did.

Had to take a shower which is fine, but the bathroom is dirty. Toilet seat up with brown marks all over the toilet bowl.

The guy awkwardly stood watching as I got undressed and dressed after the massage. Didn't offer or give any privacy.

And the main reason I am taking the time to write this review is because I booked (and paid) for a 1.5h massage. I arrived at 5:05PM, got undressed, took a shower, then started the massage, told the massage was finished, showered again, got dressed and then left. When I checked my phone as I left it was only 6:20PM, which means my massage was only 1h at best.

Avoid at all cost.

Response to owner: The owner contacted me fairly shortly after posting my review and instead of apologizing about anything, he continued to refute everything. Indeed after a series of very detailed responses from me, he still maintained 100% that everything I said was a lie.

It is a pity that instead of apologizing for an outdated or incorrect website, the owner said I accessed a 3rd party site. To be clear, I accessed the site from Google maps link, which brought me to the official site referenced by the owner. I then clicked on the English button on the top right of the page, which brought me to the page described as unofficial. It is from this page that I also made an apparent valid booking.

It is also a pity that the response said that I was late, when I was in the building waiting for a location that they never provided to me before the booking. Something according to both the official and unofficial website is something they were supposed to do.

I've never heard before that the time you take to shower is part of the treatment and a standard industry practice, but let's pretend for a minute that it is, and let's also pretend that I was 5 minutes late... so I arrived at 5:05 pm, and by 6:20 pm, I'm out the door. How does this translate to a...

Unreliable Appointments: My appointment was changed twice without any proper solution.

First cancellation: They canceled last minute because the therapist was “too busy.” But I had booked based on the available schedule on their website—so why even allow bookings if they can’t manage their time properly?

Second cancellation: They canceled again because the therapist was suddenly sick and then expected me to reschedule two days later? That’s completely inconvenient and unprofessional.

❌ No Alternative Solution: Instead of offering a proper alternative (such as another therapist) they just told me to book again at a later date. Totally non-sense

A waste of time and unreliable service... They clearly don’t respect their customers' time. Would NOT...

It was almost a month ago and this is a late review. I had a two hour great time with Kosuke, the Bad Boy. He's got that bad boy look but he's very warm and friendly. I was a little nervous and shy at first but Bad Boy knows how to make you feel relaxed and happy, physically and mentally. He's able to communicate fairly well in English. 5-star experience. Will definitely go back...