Menara Prudential @ TRX — Local services in Kuala Lumpur

Really disappointed with prudential agent! I told her i want to terminate my plan n she said i dont have to pay n will lapsed by itself. I am a customer n i buy your insurance, so i have my own right to terminate or surrender the policy! Suddenly, prudential deducted my money from my account! Already contact the agent n she just give me a bluetick🤨 your agent didn’t reply my message! N i think your agent didn’t want to give me the terminate or surrender form policy! educate your agent, if want to sell the insurance, please sell it properly! Don’t be a liar! Don’t promise anything and say prudential can cover hospitalisation after 3 months! Before that i already asked her how can i use this medical card if my son warded. She said i need to take the refer letter from clinic if i want to claim the insurance. When my son hospitalised, i want to use the insurance n she said usually to use within 2 years (matured policy)! my son’s condition that time having a high fever, wearing the oxygen n virus infection in his lung n she said that not emergency case ?!!! You know how dissapointed i am ? I already took the referral letter n then just like that ?!! Only she said can try can try! Repeat all the same thing! You know what, the doctor look at my husband n said ‘ sir actually you have money or not ‘ ???!!! I’m really regret for taking prudential insurance! Every month pay almost 200++ for medical n saving, then i cannot use the medical card!! Every time i ask the medical card, she always said she will give. N then last time i ask, she said prudential already stop the card . What the hell ??The nonsense n worst thing I’ve done! I’m not recommend to new people ! Please find another...

Am writing based on overall Prudential Service since 2015. Now as of today, I am at the point of terminating my policy dt poor service. And I came to realise that, after all the years I am paying my policy via auto-deduct Rm150. 11 (since 2015) and deduction via debit card amount to Rm155. 38 (eff Feb 2022) my surrender rate is ONLY RM6213.37 .Where GOES my actual amount RM13, 852 (and the dividend bonuses which I top up into my policy)? While I complain complain via online PruAccess Apps to change my incompetent agent and express poor coordination of the system and humans WERE NOT CAPTURED, but my payment method changes last Feb 2022 WAS CAPTURED. How cruel can they be, though I mentioned I lost my job since Sept 2021 and didn't realise the changes I on the payment method via PruAccess apps. Can the POLICEMAKERS explain about SURRENDER POLICY RATE clearly and honestly? And I need THE BREAKDOWN OF...

Running a big scam during MCO. They claimed by downloading their app PULSE, you entitled to get coverage for COVID-19. After we installed the app, we found there was nothing much in it. Just some dengue alerts. We couldn't find any button or application form related to the insurance coverage although it was May, still before the deadline Prudential claimed. After a month or so, wrote to the app developers requesting a remove/delete of my personal information. Never got a reply from them. In August, I found out they had removed this app from Play Store, but they made a new app with the same name, PULSE, using other gimmicks to lure people in. If this is not data...