Cancun Jungle Tours — Local services in Cancún

Please avoid this company - we experienced a terrible, unsafe trip with them and their attitude to safety was appalling.

We boarded the boat as a family of 4, 2 adults and 2 children aged 5 and 7. The guide led the 5 boats and said we should all stay together for safety. The only problem with this is that the company guide sped into the distance and did not bother waiting for any of the convoy.

There were 3 boats out of 6 that were significantly slower than the guides boat which meant we were really struggling to keep up yet the guide didn't seem interested in waiting. When we reached the area to snorkel, the lightening struck and the thunder began. The waves were extremely rough and it was unsafe to snorkel but when asked, the guide shrugged and said it was fine. It really was not fine. We chose to stay in the boat instead of sending our children out to snorkel in the choppy sea. Lightning continued to strike and the thunder rumbled. When asked, the guide smiled and shrugged it off.

For the next part of the journey, we headed to the 'jungle' however, the guide continued to plough ahead and didn't wait for the 3 slower boats at all. At this point, the waves were incredibly rough and the storm was picking up. Rain lashed it down and the guide was no where to be seen. Visibility was extremely poor and we were caught in the horrendous storm yet the guide didn't head back to the dock, he just continued to the jungle. We chose to head back to the dock as the children and ourselves were really worried for our safety. When we docked, another boat from the company went to round up the other boats and bring them in to ensure they were safe.

No explanation or apology or reassurance was offered. The only exchange was... do you want to buy your (insanely overpriced) photos?!

Some of the boats are in really poor condition, they are really slow compared to the guides boat and the guide has no interest in ensuring the whole convoy is safe and following him. He was extremely irresponsible and I was really upset he shrugged off our childrens safety.

I am glad we chose to follow our gut instinct and head back to the dock when the guide didn't wait for our boat as the conditions were extremely unsafe. I am in no way blaming this company for the storm... we are in Mexico, there are always storms in September. I am concerned that their attitude to safety is none existent! We asked several times whether it was safe and were shrugged off. We should have returned instead of the guide continuing the snorkel part of the trip and alternative dates or a refund should have been offered.

I have tried to speak to this company to express my concerns about our trip, my concerns were brushed off and they said they can't control the weather. I obviously am not upset about the weather, I am upset that we weren't advised to go back to shore instead of put us through the torrent of the storm whilst the guide disappeared from sight. I asked to be refunded for the second part of the trip that we did not get to do and the snorkelling. I was told as I had paid on my credit card, they can't refund. I am now claiming it back through the CC company. It was really expensive too and shocking that it could not be refunded.

The kids were traumatised. Please avoid this company if you want...

Went speed boating and it was by far the best time I've ever had or excursion for the price. I didn't get to snorkel because it was too windy but I didn't want to snorkel much anyways. They reduced the price to accomodate this and all in all I would recommend any of the activities they offer here before doing anything else because this was well worth it and worth experiencing for the kid like adrenaline rush . I would recommend buying directly from the marina as the prices vary and can easily double if not triple buying from a middle man sales outlet. If you want to fund salesmen to be kind and have alot of money to give away then you can prebook with your agent or hotel or 3rd party vendor and might get transportation included with your package. But keep in mind my airline offered this but I could not book it everytime I tried online. My hotel concierge told me I was not able to book this unless I combined it with something else that would have been just over 4 times the amount I paid directly at the marina.

I did however learn that visiting a kiosk in the mall that said information on the top looking for directions would end up costing me double the actual cost and had to deal with another sales pitch to attend a time share property and breakfast. So jet pack tours is the name of the actual vendor where I ended up and it was then I realized that the deposit I paid was not going to them at all. It was his sales commission and I had to pay again. He had mentioned I was not to mention the negotiated price with anyone because he had given me a steal of a deal and can't offer that all the time or risk losing his job over reducing the price so much. Because it was in pesos I didn't realize until that night I had double paid. The staff at jet pack tours said they had not requested a deposit and that was just the price reduced because snorkeling was not possible due to wind speeds that day. They so did not charge the $15 USD all the travel sites and excursion vendors say is required per person so that must be a rate of commission for the vendors selling their packages 3rd party. You can take a bus literally within less than 2 minutes anywhere along the Cancun hotel strip for 12 pesos which is about $0.61USD or $0.83 CAD. The bus ride would be no more than 5 minutes for nearly any hotel there and our cab there was 350 pesos which is $25CAD. So if your looking for a fun excursion and not break the bank do this you won't regret it.

I don't have photos of the actual tour as it is not allowed to operate the boat and use a cell phone at the same time and would not have been easy even as a passenger to take. You would likely lose your device in the lagoon. Which by the way I learnt is full of crocodiles. So the little dock in my photo is attached to show where not to put your...

Noel is the only reason I’m giving 2 stars. He carried this place on his back! Noel was great. This was my first time snorkeling and he walked me through it until I got the hang of it! Definitely recommend Noel ..if it wasn’t for Noel I would’ve gave this place ZERO stars

Mary & her brother ( camera crew) was very racist towards me ... me & a Caucasian couple went on the group tour .. Mary took our pictures. She charged me $25 for 6 pictures and told me she had no video of me .. cool whatever I paid ... Mary then pulled the Caucasian couple to the side & told them that they could get all their pictures & videos for $25 I then proceeded to ask Mary why was I charged a higher price than them .. she then said “that’s a good question” her brother then jumped in and said “Bc those are our rules” so, your rules are to charge black customers a higher prices than the Caucasian customers??? That’s rude & hateful. I’ll never use this place again Bc of Mary the camera woman & her brother!

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