Hollister Co. — Local services in Amsterdam

I love hollister alot and think the employees are kind! I have never had any problems until yesterday. A lady blatantly cut in front of me in line with her whole family and I called her out. the shop employee then proceeded to still help the lady who cut in front of me and I tried yelling that she was supposed to help me because I was there before. (i of course did this respectfully) She didn’t hear me at all and so I had to watch the other lady be helped before me which was extremely frustrating. I ended up telling the employee about it and she apologized saying she didn’t hear me but I’m still upset at the fact she should’ve noticed this herself. Employees should keep watch of this instead of me as a customer. I then paid with a Hollister gift card that had quite some money on it and after I got my shopping bag she told me bye. I asked her if she was still going to hand me my gift card back because she was about to let me leave without. She said she didn’t know if there was still any money on the gift card as excuse and then gave it to me. This was absurd because she was about to bin my birthday gift card that still had alot of money on it. All the money would’ve been wasted if it was on her. And her excuse didnt make sense at all. Both of these situations happened after one another and I am just disappointed by the lack of attention of this employee. This isn’t how customers should be treated and I really hope this will be improved because I’d love to...

My online order was rejected 3 or 4 times ( was accepted, money taken, then in a few hours rejected, money returned). So I decided to go to this shop and communicated my whole shopping list to a Hollister employee. She assured me that she will check and bring me all the items in the list ( were a lot). She not only brought them to me and encouraged me to try them on in a very friendly non pressing way, but also made me buy more things while I was waiting for her to bring them to me. Everytime when I would see something, she would offer in a very nice way to bring it to me to try if I want. Like that, I discovered the Hollister ( black, slimfit) jeans that are absolutely amazing! Best black jeans ever. Slim and fitted, but not to tight, not too loose. With a big cotton composition. I would have never ordered or tried Hollister jeans otherwise. It's a brand I use just for underwear. So thanks for the help! When I will go there again, I will search for the same girl that helped me. Good service! ( so rare in Amsterdam). I don't know the name of the...

Shame on this shop for their false advertising. The shop says 50% discount on almost everything for the second item. More like almost nothing. A lot of items are tagged not discounted, also a lot are tagged to be discounted or not tagged at all. But even those positively tagged are not 50% discount. Cashier also said they had the same discussion with 8 other customers on the same items in the last few hours. Though their manager is stubborn and says it's properly advertised.

After long waiting times for both the dressing room and checkout, we still purchased the items but actually feel scammed. I will also check if we can raise a formal complaint with Hollister.

Edit: I had contact with Hollister customer service where I was assisted very well. Hollister was unable to cater to me for this purchase but were able to refund me for a last year purchase. Additionally received a 30% voucher for the...