Aje Auckland Newmarket — Local services in Waitematā

After finding some items I liked online, I thought I would have a look/try on the items at the Newmarket branch on Monday (Labour Day) while I was there shopping at other stores. First of all, my partner & I were not greeted ONCE during our entire time in there! The sales assistants were happy to stare us down no matter where we walked and how much I tried to smile at them to show approachability, but still did not get any form of customer service whatsoever. We had shopping bags with us from Subtype, so it's not like we looked like browsers who didn't have money to spend? Makes me wonder whether it was due to our skin colour being darker than the other people who were shopping in there. Commercial Bay store has much better customer service and will be receiving my time & money...

I was one of your regular customer and love the brand , but my late experience was shocking I DONT RECOMMEND IT AT ALL first online order toke 3 weeks to arrive until I complain than they send it urgent . Second order , I decided that’s it not buying from AJE at all . Quality was as it was returned or seconded The dress I ordered was size 8 which it was my size but was soo tight it actually more size 6 than 8 Tried yo call the shops they didn’t help at all Contacted the online service they refused to exchange for a different size or store credit I’m stuck with $300 worth of garments that I can’t use at all Really disappointed AJE you lost one of your fans for sure And o will not be returning at all Will not recommend your brand at all For the bad service I...

Beautiful store with beautiful products, but surely the worst customer service I have ever experienced, completely mismatched with the brand’s image. It feels like they alter their service based on your appearance and the brands you carry. When you’re buying from them, they’re fine. But the moment you need an exchange or have any other inquiry, you’ll be left frustrated.

I honestly don’t think this brand has anything resembling real customer care. I emailed them three times in a week and called countless times, no one answered. This explains why the salesperson mocked us by saying “try to contact customer service,” because she clearly knows...