French Institute School — Local services in Waitematā

Terrible and rude company. I booked in for a beginner class and 5 weeks after the supposed start date they said not enough people enrolled. On the first night, by luck i called to confirm the specific room at the venue and was told that it was postponed. They would have let me arrive without telling me there was no class. Communication after that was awful and I called, emailed and texted each week to find out if the class was going ahead. They only texted back after I gave up after the scheduled start time. Finally after three weeks they confirmed it would start 2 weeks later. Then on the day texted to say it was cancelled and I was refunded. Without bothering to call ir discuss further. When I insisted that someone be called to discuss they were rude and patronizing and made out that i was unreasonable.

Terrible way to run a business and inconsiderate of their customers. Unfortunately there is no option for zero stars. 1 star feels...

The French teacher was excellent, but unfortunately, the management of the school left much to be desired. On several occasions, classes were either canceled or delayed without any prior notification. It was frustrating to arrive at the classroom, only to find out that the class had been canceled without any notice.

To make matters worse, the final session of the class was canceled, and the management suggested that I attend the first session of the same level in the next term. This did not make sense to me, as it would be a waste of both time and money. When I requested to attend the first session of the next level instead, my request was denied, which was disappointing.

Overall, due to poor management, I would not recommend this school to others. Despite having a great French teacher, the lack of organization and communication made it difficult to fully enjoy the...

I have attended several courses at the French Institute in Auckland and I would strongly recommend this language school to anyone looking for high-quality learning at a reasonable price. Moreover, here I had an opportunity to meet the unique team of administrative and teaching staff who are always ready to answer any question that might arise, thereby providing their students with excellent service and creating a...