LUSH Cosmetics Queen Street — Local services in Waitematā

The workers here have always been so nice 🩷. This has been the Lush location I've visited since I was in high school ( I went more then, but I've probably gone at least 2+ times a year for 10 years?) and not only are they always super nice (asking about my day, complimenting me, etc.) they're also really helpful if I have any questions about products. I mainly buy the bath bombs (love a good bath), but I've also splurged on a few moisturizers, face masks, body washes, solid shampoo & conditioners, and more products over the years and it always feels such a treat to use Lush products. This review was inspired by being gifted a "random act of kindness" when I stopped by on boxing day (which I didn't fully express my gratitude at the time because the store was busy and I didn't want to take up more of the staff's time) which was such a kind gesture. I already would have given this store 5⭐️, however, it encouraged me to leave this review to say...

I ordered online for my niece's 4th birthday. She has been obsessed with the bath bombs for a while and I normally take her in store to purchase.

We did have an issue with with getting a tracking number but this was quickly resolved. The parcel was misplaced due to courier (Again, not Lush's fault) and to our horror, thrown over the back fence with no regard for the package being marked very clearly as "Fragile".

One of the bath bombs was damaged and they quickly offered a refund and apologized for the damage. Again, this was not their fault.

The service was great and friendly and going that extra mile to make sure that I was happy. Thankfully, she's four so she didn't even notice was just very excited to get a package in the mail.

Thank you, in particular to Gracen for addressing my concerns so quickly and making sure that I was happy.

Will certainly continue to get these bath...

Beware if strong smells overwhelm you! It is a wonderful smell, but it can be a lot for some people.

Lovely compact store, has frequent product demos and tests, and the staff are always happy, helpful, and downright lovely! I've never met someone who works there who doesn't also use the products, so they always have good reccomendations!

Lush as a branch has some of my favourite products, both for myself and as gifts (they do some really nice gift boxes, especially during the holidays!), and though this location is a bit smaller than some, so doesn't always have full stock - they are happy to order in and phone/email you when your purchase arrives!

Products cater for many specific needs and wants (vegan, etc), and mostly use entirely natural products.

Only good things to say about Lush, and this one is super convenient in the cbd, and is well...