2degrees Mid Queen St — Local services in Waitematā

I am genuinely disappointed with how this store is managed. When I came to check the progress of my phone order a few days ago, one staff member gave me completely incorrect information because she didn’t even bother to read my receipts properly. Her attitude was dismissive and unprofessional.

When I returned to collect my phone, only one staff member — a very professional and helpful Chinese lady — was actually doing her job. She was assisting me while also handling two other customers patiently waiting in line. Meanwhile, two other staff members stood behind the counter chatting and not serving anyone. When a new customer arrived, instead of helping him themselves, they pointed him to our already long queue. They only moved after I reminded them that customers were already waiting.

It’s hard to understand why certain staff members are being paid if they refuse to work. Is there no accountability? Or is effort no longer required to keep a job here?

I appreciate the excellent service from the one staff member who truly cared, but the rest made the experience extremely frustrating. Management seriously needs to review how responsibilities are being handled...

The worst service. I switched from Spark to here and joined my friend’s plan. The lady who assisted us confirmed twice whether I wanted to keep my original number, and both times I said yes. She didn’t ask us to do anything further, and I also replied “YES” to the number transfer request message.

But ridiculously, I ended up with a new number. When I called 2degrees customer service, they told me that such an operation requires the account owner—my friend—to verify it. If this is a necessary step, why didn’t the lady inform us in the store? Now my friend and I both have to call them many times separately, wasting our time. If you can’t properly train your staff before letting them work, you might as well go out of business.

//// It’s been over a week, and 2degrees still hasn’t sorted it out. My friend and I have made more than 10 calls. Now I’ve switched to Kogan—it only took three hours.

Thank you, 2degrees, for giving me an experience I never thought...

Absolutely useless.

Walked in, firstly the “manager” was rude twice to an old for absolutely no reason.

He was then the person who I spoke to, had a simple request of getting some new air pods - 30 minutes later and I’m still there, didn’t have a clue what was going on, had to call about 3 other people to sort it, then got weird, aggressive and all shaky when I asked what the hold up was. Said It would take another 10 minutes, when all I had to do was pay $49.

I again asked why it’s taking so long, and he said if I stopped asking questions then it would be quicker, very weird. He also couldn’t put on a screen protector, called someone else over but she couldn’t take my case off or put it back on.

Presumed it was his first day but then when I heard he’s manager - wow.

Very weird experience. Would rather travel 20 minutes to another place then go anywhere near...