R.M.Williams Newmarket — Local services in Waitematā

Probably one of the worst customer service retail store I have visited. I went to the store to purchase two pairs of boots. Staff did not have any product knowledge. I wanted the boots to try on, the didn't have the second pair. How can you try on boots without the second shoe???

Staff members went to the back to bring the 1 boot! Really 1 boot. Then I was advised the boots not in stock and R M Williams no longer sell the pair that I wanted? How can you have it on display if you don't stock it. In addition it's the R M Williams original boot. Being told the boots are no longer made clearly showed the lack of knowledge the staff. In the end after being frustrated, I was told to check online and purchase it there. Seriously? They failed to check or provide me further details. Why have a store when you can't purchase a pair. Why hire staff if they are not trained well.

Really...

Absolutely appalling service in this store, on arrival we expressed our excitement to purchase our very first pair of RM Williams boots, the lady that served us couldn’t be more uninterested. I tired and tired to express our interest for options, fitting assistance and more, it was awful, her response was just immediate shut downs to every question asked. We were very disappointed, our excitement and effort to get to an actual store, took time, only to be shut down, as we don’t live locally and travelled up especially. We were treated awfully, my partner walked out, he said she has completely put me off the brand and ruined my birthday evening, I’m so disheartened. If anyone can offer us some proper customer service it would be much appreciated, as we are still to experience the RM...

Was helped by the lovely Maia yesterday when browsing for a pair of boots. She explained the different styles and shapes, as well as the available sizes and widths. We felt no pressure to make a purchase, as some salespeople can give, and felt really respected as a customer. As we were in a rush and planned to come back at a later stage, she offered to put them on hold for us which was great. Popped in today to purchase them and was a bit gutted we couldn’t give her the sale, but overall really satisfied with the product and want to send a big thank...