Elgiganten — Local services in Stockholm

Never buy here your phones, just to go there to check and touch the phones they have but then buy directly in the brand. Otherwise, they screw you with their nonsense return and refunding policies that are less customer friendly than the actual brands like Apple that has 14 days to test and return the product. Why dont Elgigantern follow the same policy?? Even worse is how they completely refuse solving issues i showed them less than 24 hours after buying the product. I also wrote them a complaint, and no reply. Therefore, I reported this case to Apple and they clearly say you must solve the situation either by refunding me or changing the phone.

Hope Elgiganten senior managers understand that the current support and refund policies will make people start going there just to check and feel the products in our hands but when it comes to buying we will never buy there but instead directly to the brand! Making Elgiganten mobile phone sales eventually not profitable. Cheers!

More details on below: I bought the Iphone15 on the 02/12/2023 and less than 24h after i couldnt be more regretful due to several bugs and performance of the phone. I asked for a refund or change for a new Iphone but the store does not accept refunds or changes even though they have 30 days refund policy. It seems though you cant open the package, something nobody warned me about. So, I really dont know how Elgiganten want customers to test whether the product works without opening the box and trying it out? Elgiganten could you explain the rational?? I still have the package, receipt and phone is brand new with less than 24h of use and it does not work as it should and with several software and hardware...

Today ,03Dec, me and my family had a very bad experience at the shop Gallerian .After picking up the computer for my son (more than 10000kr) we decided to look at store for new IPhones ,later on the new hair dryer Dyson which costs about 6000kr .My daughter decided to try how it’s working and as I told her before if she wants I could buy for her as Christmas gift . Well after few minutes the security guy came and start talking about that we can’t try it and if we want, we have to buy .I says no,it’s a expensive thing and before to buy we need to be sure .He says he didn’t understand English and better we leave.He was very rude and unrespect so I decided to talk with manager. The manager heard us and apologized but it destroyed our day and mood totally. I hope the management of Elgiganten can understand that such as poor customer service with security guy can’t bring more customers and today they lost nice possibility to sell Dyson hairdryer ,I am not talking about that few months ago my kids baught from them Kenwood which costs 17000kr. Such as a big shame how to care of...

Arrived with my Pixel 8 for connectivity issues: getting muted mid-call or unable to make calls. Tried troubleshooting on my own, but the Pixel was clearly the problem. Presented valuable troubleshooting information and video proof at Elgiganten. They wanted to send it for service. Received a notification that the "repair" was done, which turned out to be just a reset. They found no problems and expected me to test it. Isn't it the technician's job to recreate and solve the problem? However, the staff who handed out the old phone understood my struggle and replaced the phone, which I greatly appreciated. Its just usbsurd to this this level of incompitence. just like webhallen they hire very average people and not those who catually know and understand tech. I dont recommend elgiganten and i much rather deal with expirienced technicians who have custumer service in mind an dnot just money.

Shout out to the guy who shift ended around 16:40 on the 24th of...