Sea Riders UAE, Dubai Marina — Local services in Dubai

The marina's captains were exceptional👩🏽‍✈️ - approachable and communicative. The location, too, was fantastic.

Regrettably, the same can't be said for their customer service department. I arranged a booking at 6am, which was acknowledged at 10am, but then somehow things went awry.

I had secured the timing with Michell, but received a message at 7pm from another member of staff (Sandra) stating that there was no reservation made due to the absence of my phone number. However, we had been actively communicating via text messages from my number, which was perplexing😵‍💫.

Now, I'm facing a dilemma - to push through with the booking amid scorching temperatures at 11am or delay it for...

A bit disappointed with customer service response to our situation. We was asking for availability and mentioned that we are looking for time from 5-6 pm, and we didn’t pay attention that in the response they sent was mentioned 4-5pm, we confirmed and we paid. And after that we was asking for a second time “at what time we need to come?” Response was “10 minutes earlier”. We missed our ride. We ask for rescheduling, but got very rude answer that because we didn’t not show up on time we need to pay second time. I do understand that it’s was our fault, but I still would expect from company some step towards leaving a...

experience could have been better. The boat's engine was damaged, so it couldn't go fast enough to wakeboard. Already out in the sea, we were forced to switch to wake surfing due the poor conditions of the boat. This could (and should) have been avoid with better communication and...